LTD Commodities

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Category: Home & Garden

Contact Information
1665 main street, Buffalo, New York, United States

Phone number: 716-881-7000

LTD Commodities Reviews

July 7, 2008
Bad shipping procedures
I'm glad to see that I am not the only one who sees through this shipping scam. Actually this is how they make their money (backorders, multiple boxes, etc). To add insult to injury they do not state their shipping practices and therefore, after each order there is no indication of what shipping charges you may expect.

I worked for a company who sold parts for radio's and their policy was to place an order, calculate shipping charges at the time of order and advice customer of the "total" charges he would be billed. Consequently, if we did not have some parts in stock we shipped the backorder at our expense. Also, we tried to utilize the smallest package (sometimes using small padded envelopes) that would accommodate the part being shipped.

Maybe a class action law suit is in order. I would venture to guess that all companies doing business with the consumer, by law, must indicate "total" charges per order. Now that I think about it I do not believe they even discuss shipping charges.
June 26, 2008
This company's shipping procedures are ridiculous
If your order consists or 3 or more items be prepared to receive it in many boxes. You may just get each item shipped separately and at an outrageous fee.

For example I had order and received it in 4 or 5 shipments. One product I ordered was a lip-gloss gift set. It was small enough to fit in a standard sized envelope! They packaged it in a box 6 times too large and then charged me a shipping fee over $6.00. So this four dollar item ended up costing over $10.00. Needless to say I won't be ordering from this company ever again.
September 11, 2007
Do not shop at LTD Commodities
I placed my order on August 31st. I quickly learned that LTD Commodities does not give you a complete total price until after they ship out your orders. The reason for this is because they don't have set shipping costs. They could send out your item(s) in one box or in one box per item and charge you shipping for each item. This is a huge inconvenience for anyone who likes to keep a balanced checkbook.

Secondly, I was told upon contact customer service over my shipping cost complaint that I could not cancel my order until 2 business days after placing my order. This was to give them time to have it register in their computer.

Now, seven business days later (and 11 typical days), I call to find out why my item still hasn't shipped. Customer service, which is as bland and lacking of personality and professionalism as humanly possible, tells me that my order is set to be shipped out some time next week and that I am to give them ANOTHER 10-14 business days after they mail out my order to ensure that I receive it. This is contrary to what their website states, which is that the entire process from placing the order to receiving your items will not exceed 14 business days. This is apparently a lie - or something their customer service reps are not aware of.

I ask to cancel my order and admit that I'm getting impatient. She tells me that I can't cancel my order; if the item(s) were back ordered, then I could cancel without a problem, but since they are in stock, I have to wait until the items are sent to me, I am charged for them and then I have to send them back for my refund. She says I could refuse delivery and then just wait for them to issue my refund. I wonder how long that would take!

All in all, I am extremely upset and frustrated by the lack of professionalism and customer friendly use this company displays. I should feel that ordering from them is a breeze - or at least something I want to do again. I will never again order from this company - which has magazines for both home and business use with many of the same items - again. I don't feel appreciated or valued and my hard earned money could be spent elsewhere.

DO NOT SHOP AT LTD COMMODITIES!

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