When you walk in the reps are quick to sign u up for contracts but fail to explain that they auto-renew after the contract period. I ended up payng for 8 months after my contract ended. READ the contract before signing cos they never explain the fine details. And customer service is really bad they will never refund even to save their reputation.

Also the gyms suck.. have to reserve treadmills and classes have bad instructors. Showers are smelly and facilities are poor. Do not fall for it being cheap.. might as well spend a little more and go to a high class gym.

I have been trying to contact Lucille robers for a motnh now and are not able to speak to anyone. my contract with them ended on 2/22/2011, and they are still deducting monoes from my account. i was not informed that i would need to go on line to request that they stop taking monies out of my account. now i am stuck since there is not one to contact about this. this is stealing. I used the gym twice in one year, also i pay for personal training classes and only received 4 since the trainer quit.

I joined a Lucille Roberts near my job in Midtown, NY which was tiny but only a 5 minute walk from work. I already have a gym membership near my home which i love but since having my baby i have not had the time to go after work. I thought it would be most convienent to work out during my lunch hour and it turned out to be very helpful. Shortly after i was sold the membership, the gym aburtly shut down. I was notified by Lucille's that their lease could not be renewed and that my memebership could be used at other locations. The nearest location from my job is a 20 min walk each way which would not give me sufficient time to exercise and clean up within my lunch hour. I called to cancel my membership and was told i would have to pay a 100.00 cancellation fee. I explained that i felt forced to cancel due to distance and with arrogance was told that i should have read my contract, they can transfer my membership at anytime. I am a Director of a service department and can not imagine speaking to a client this way. I understand their are policies for a reason but i also understand that there's a need to examine the context and then make a decision. The Fact is there could have been an exception made for the clients affected by their shutting down but they seem so cold and calculated in their approach i would never again join Lucille's or recommend my colleagues, friend or family to join either. Prior to this membership i was with Lucille for many years in their Forest Hills, NY location, i am in awe that they could treat a customer, especially a returning customer this way. Enduring Institiutions operate with context not just with inflexble regulations.

Hope this helps prevent future headaches for others.

Now that I'm over half way to my 100lb weight loss goal, I decided its time to add resistance training and classes to my running regimen. Lucille Roberts is literally around the corner from my home, and couldn't be more conveniently located. In fact, if not for a bit of a hassle regarding canceling a previous membership years ago, I would have rejoined the club much earlier. Finally, after a year of debating, I decided to officially take the plunge today and went in to sign up. But instead of walking out with a membership card, my interaction with the salesperson was so negative that within minutes I felt compelled to change my mind. Hopefully, it was just an isolated matter of an ill-mannered staff person, but if it IS a reflection a company-wide ethic, then Lucille Roberts should be advised that they've lost at least a sale today due to what I think is an obnoxious policy.

I walked in and received a friendly greeting from a staff person and her child behind the front desk. Before signing up, I just wanted to quickly glance at a class schedule and asked if I could please take a look. Unsurprisingly, she asked me to first fill out an info card, have a seat, and meet with someone for the requisite sales pitch. Not a big deal - I jotted down the basics to comply and handed it to her. She followed-up Do you have a phone number?"

I shook my head (I deliberately left my phone/address blank).

She persisted, "Don't worry, we won't use it for anything, and I'll write 'do not call' on the card."

I declined but she continued exerting pressure, "We don't use it for anything and I'll write "don't call' on the card!"

(I thought to myself - isn't that a little silly? If you don't use anyway, why pester me?)

And then the deal breaker - "You HAVE TO GIVE ME your number IN ORDER TO GET ANY INFORMATION."

What?! "You won't give me ANY information UNLESS I give you my phone number?!" I asked, taken aback.

She said flatly, "Its COMPANY POLICY. We don't give anyone any information unless you give us your phone number.


I thought that that was utterly ridiculous and with no protest from the staff person I turned to leave. It seemed she couldn't care less. I cannot BELIEVE that I walked in that club literally TO sign up, simply asked to see a schedule and ended up feeling pushed out of the door mere minutes later. If I was a manager and knew that I had just lost a guaranteed sale for no reason, I would be furious. Hopefully she was misinformed, and it is in fact not the company policy to coerce potential customers into disclosing private in exchange for the privilege of knowing what classes they offer or their membership rates, and instead this was just an isolated incident of obnoxious customer "service". Regardless, I found her lack of concern for my wishes and the rigidity of this "policy" to be so disconcerting and offensive, why would I want to return? What a disappointment!

Back in Dec. 09 someone suggested that I try a yoga class to help with stress. I went to LR in Forrest Hills & spoke to "Natasha". I told her I just wanted a trial membership & I just wanted to try LR's yoga classes. I made it clear I did not want an automatical renewal--if I liked the classes, I would renew my membership myself. I only went toLR three times in Jan. When I told the ForrestHills LR that I did not want to continue with LR, they told me I had to call a special number. It was special alright, no one answered! I tried for several weeks to call that number, but there was no answer. When I finally got someone on the line about a month later, she was very rude &would not let me leave LR! Meanwhile, LR was using my debit card number to take money from my checking account! I suffered a stroke in April and cannot even use LR any more. How do I get them off my back?
T.Reel 91-48 88th Rd 2C Woodhaven, NY 11421