i thank everyday that have found a place where i can find help to reach my goal of weightloss. at lucille roberts, the service its great, the classes are awsome, the location its clean, the only thing its that they open too late. but its ok i still manage around my schedule to make it to the gym. evendough the morning schedule doesn't aggree with mine's i still dont complain because i make it my business to accomplish my goals. they help me with what they can(which is enough) the rest its on me. what i love the most its the price, it cant be beat!!! Thank you Lucille Roberts

I have been a member of a Lucille Roberts gym in Manhattan for two years now. Even though I no longer work near this gym I did sign a 2 year contract (stupidly) and I did not move more than 25 miles away. Therefore, for the past year and a half (I stopped going there after 6 months after I found a better gymn) I have paid my dues even though I no longer go to this gym. Now my two years are FINALLY up. I have been trying to set up cancelling my membership for WEEKS to no avail. I have called the 1-888-582-4553 and hit the customer service button only to receive a busy signal from it's hours of 9 a.m. to 12 p.m. then a recording letting people know they are closed from 12 pm - 1 pm then another busy signal until 5 pm. I get the same busy signal when I try the number my gym told me to use (212) 734-9717. Also, I called my gym on Wall Street only to be told too bad about the busy signal there was nothing they could or would be willing to do. Therefore, after posting here I am forwarding this to SHAME ON YOU as well as the better business bureau of Manhattan. I work for an excellent Manhattan law firm and I urge anyone who has a similar complaint to email me at lmarino84 AT yahoo.com as I am thinking of drafting a class action suit against Lucille Roberts. This is unethical & I believe illegal as well.

Also, I have read some previous posts and if this "John Roberts-President of Lucille Roberts" is still reading and responding to these posts...know this: I will NEVER post membership information on a PUBLIC FORUM. Therefore I urge you to STOP telling people to do so. My email is included in this post so you can get in touch with me without requiring me to post private membership information.

I was a member since they opened. Last September my membership ran out so I signed for another year. On October 25 of 2008 I was hurt at work. On November 6th, I went to the physical therapist and he said no gym whatsoever. I called and also sent a letter to coprate. I received a letter back saying that I would still have to pay and they would add on the freeze at the end of the contract. I wasn't very pleased, because I really didn't have the money to pay because of calling out of work for pain. They said there was nothing that could be done. Then in January I had shoulder surgery. My contract was still frozen at the time. The end of february my surgeon told me, I could go to the gym as long as I didn't do weights. So I went and was told contract is still frozen. I called at least 4 times to tell them to take the freeze off of it as I had a note from surgeon. After about two weeks, my card finally came up not frozen. I used the gym up until June and then I started an overnight job which gave me no energy to go to the gym. I now am out of work and I just went there this morning and exzplained everything. I was told that they stopped my membership on September 19th. She told me she would try to figure it out. I was very disappointed. My husband contacted the corporate office and was told that the contract was up. He can talk calmly, I can not. I got on the phone and told the women that I had all my paperwork plus my pt and doctor knew about the business of the gym. I also was screaming and she hung up on me. I am so mad because I have no job and my stress level is so high right now. I know my account was frozen fron November until the end of feb. or beginning of march. That is about 2and half or 3 months, so if my contract was up on september 19 I would think I would have until dEC. TO GO. aLSO THE GIRL AT dELRAN TOLD ME THAT SHE NEVER SEEN WHERE THEY JUST STOPPED YOUR CONTRACT WHEN IT WAS OVER. she said they usually just keep charging you until you get in touch with them. I said thats probably why they did it because they knew that I had time left. Please help me. thank you Linda L Conard my phone number is 856 764 9624.

I have tried to cancel my membership over the last two months. I have sent in the right documents and they still have not cancel my membership. I am pissed off and if I was you I would not join any of their gyms because it is a rip off. I am thinking of taking them to small claims court to get my money back. They are full of b--- sh--. Thank you a pissed off customer. They are a rip off company go to another gym I would not waste my time or money with them. Go to Curves...

Lucille Roberts, Westbury, LI used to be a good affordable gym for me with good classes and instructors, but I guess you get what you pay for. Over the past year Lucille Roberts has employed the worst instructors. One, you can't even understand her language. They don't offer advance classes anymore and are constantly changing the class schedules. It gets very frustrating to go to the gym expecting a good workout and all you hear are the other ladies complaining how hard the class is. Than you don't belong in that class. May be its time to say goodbye to this gym!