First of all, I have been a member of Lucille Roberts Gym for 2 years now. It is smelly, the equipment is old and often broken, and their hours are less than convenient for anyone with a full time job. However, the membership fees are $20 a month, and being a student, this was the only gym that fit my budget.

For my birthday in April I got money from family. I decided to purchase a number of personal training sessions to get myself in shape. My first trainer constantly forgot my appointments, kept no record of my progress and talked on his cell phone during sessions. He was finally fired and i learned that he was stealing my sessions, marking them used on days that i never even set foot in the gym!!

So, I was paired with a different trainer who was better and given back my stolen sessions...

Now its a whole other story!!!

I was injured-I have a slipped disk in my back and will not be able to work out for at least 6 months. In 4 months I am moving to a place where there are no lucille roberts gyms anywhere close by. I got aDOCTORS NOTE and I sent one copy to the headquarters to cancel my membership. that was 3 WEEKS AGO! I have since been billed for another month!! I have called and they say that they havent recieved anything from me.

i then sent documents and a thought out letter to the gym itself, asking for a refund for my unused visits with the trainer. The manager was on vacation for 2 weeks so it took forever to get any response from them. I called everyday untill finally, she could speak with me. At that time she was very short with me and said "Oh yeah i think i got that. I think i handed it off today in the meeting to customer service, call them." I WAS TOLD 2 TIMES TO TAKE THIS MATTER UP WITH THE GYM LOCATION AND NOT CUSTOMER SERVICE!! she said it was MY responsibility to call them and make sure that my paperwork made it to the district manager. It has been 3 and a half weeks now with no progress made on either one of my inquiries. I am hurt and feel taken advantage of. This was my gym for 2 years. I was NEVER LATE on my payments. I knew the manager by name and told her in my letter that my injury was keeping me from working and this money would help me SO MUCH right now. They simply do not care about their members. DO NOT JOIN THIS GYM. The higher monthly rates of any other place with be worth all the trouble in the long run.

Im having the same horrible time trying to cancel continues payments from Lucille Roberts. I sent them some paper work proving that I attented school away from NY and was not able to go to the gym. It was so frustrating sitting on the phone for a customer service rep to help after 10 minutes of waiting on the phone!

I was just wondering what did you do to follow up on canceling? I need help in this continous problem with Lucille Roberts. I've been trying to deal with this for over 6 months. Is there anyone I can speak to other than their customer rep managers? Please let me know. Hope your issue with Lucille Roberts is resolved.

Regards,
Shobha

I contracted a skin disease the first week I started membership at this gym. They do not offer floor mats for their group exercise classes. They will not refund my membership cost and their corporate office will not help me. I should have known better. They are too cheap to offer great service. Spend your hard earned money elsewhere for a cleaner and customer oriented gym!

I just went to the Lucille Roberts in Forest Hills, NY. I loved the idea of a woman's only gym that I could walk to & the combination of a work out place & a weight loss facility in one. I mistakenly thought the staff there would have received sensitivity training. I intended to join tonight until the woman giving me the tour looked at the paper they'd asked me to complete which included the amount of weight I want to lose -- I wrote approx 140 lbs. which would bring me down to a healthy weight range & she loudly exclaimed "Wow - you want to lose that much! That's a lot of weight! I guess it's doable." I walked out the door & will find another gym in the area.