I had a choice of airlines this week and chose Lufthansa because I thought they would provide excellent service. Not so - I suggest business travelers be very wary of this fading bird.

I bought a full-fare business ticket that cost over ten thousand dollars and was served a plate of fruit for dinner and a scant breakfast and a bunch of movies that were out of date. The quality of lines was cheap and the passenger service dreadful. Cost-cutting is very clearly the priority at Lufthansa - NOT service.

As a business traveler, I will not willingly choose this airline (and transit airport) again - especially given how much better other airlines - and other facilities - are. This is a fading brand that once used to be great (I have experienced good flights before, but this was a long time ago), and has lost its focus.

NOTE FOR TRAVELERS GOING TO FRANKFURT: The Lufthansa Tower "lounge" at the A Terminal in Frankfurt Airport DOES NOT offer free wifi - the T-Mobile service that they do offer enables only a choice of 60 minutes for $12 or 30 days for $40. There is no other choice if you need to get work done on a non-public terminal.

Also, the Skyline service does not operate if you arrive early at Gate B, and there is nothing to do but sit around until they decide to turn it on. Ask any of the twenty of so highly-annoyed passengers this morning and you would have heard the same story - and seen the same absolutely "I don't give two hoots" attitude from the staff. Extraordinary.

Heathrow's new lounges makes Frankfurt look like a stop in the third world - I never thought I be placing an English airport above a German one, but there you go.

On 21 June 2009 I flew on Lufthansa LH 511 from Buenos Aires to Frankfurt in tourist class.

At the beginning of the flight it was announced that the flight had been chosen for a survey on quality of services and that a questionnaire would have been distributed to passengers. Among all those passengers who had filled the questionnaire two flights would have been offered. It was not said in any way that the “lottery” was reserved to a few passengers and it was not announced how the passengers would have been chosen.

The night came, most passengers felt asleep and no questionnaire was given.

I slept about 4 hours and, once awake, I asked about the questionnaire. The answer was that no more questionnaires were available. The chief cabin attendant said that only 15 had been given and that the lottery was not open to everybody. I tried to obtain more information but I was treated with no kindness at all.

The way things were done, ditribution during the night when most passengers were asleep, makes me believe that the questionnaire was given only to the persons known by the flight personnel.

EXPERIENCE FLYING WITH LUFTHANSA

I must share the experience of flying with World Renowned Lufthansa German Airline and moreover your Delhi Staff.

Firstly the experience started on day of flying 09 August 2009 wherein I reached Airport 4 hours before and requested Counter Staff and Station Manager Mr. Pervaiz Khan at Delhi Airport to give us Seat in front since I was with my Wife and an Infant Daughter but all in Vain. Inturn they had given us the LAST Seat ( Delhi - Frankfurt Sector). This was the Most Uncomfotable expereince flying with world renowned Lufthansa German Airlines.

Secondly I was flying from San Francisco - Frankfurt - Delhi route with my wife and Daughter and while arriving at Delhi Airport, we observed that our Brand New Suitcase which was purchased from USA 4 days back badly torned due to mishandling by ground staff during loading / unloading.

When we contacted the officials at the Delhi Airport, firstly they refused to entertain and despite of number of requests and waiting for 2 hours they issued us Damage Report and at the same time, informed that this report had no meaning and nothing could be done for the Damaged torned Suitcase.

Myself, my wife and my Infant Daughter of 2 year had to wait for 2 hours at the airport for the Damage Report Certificate which is a really disappointing and against the ethics of Carrier.

I had sent email to your Delhi office with attached Photographs, Scan Copy of Damage Report and Boarding Pass for which apology response was received and when called to Mr. Malik he straight forwardly refused even to discuss the matter.

I once gain request you to look into the matter for torned Suitcase which was purchased brand new from US.

Hoping for resolution from your office.

Regards

RAHUL KHANNA

Hi

Lufthansa has been so inconsistent with their business practices. They advised me that I could cancel a ticket booked on their website. They have not refunded my money and are sending me in circles.

I did not even fly using their airline.

My flightrout was Cluj(ROU)-Munich(DE)-Split(HR) and I booked and payed my ticket in advance. When I arrived in Munich Lufthansa staff informed me that they canceled the flight to Split for undetermined time. But they did NOT take the time to inform me befor I flew there. Moreover, they didn't change my ticket in a way that I can fly back home, I had to pay for a new ticket and they wont give me my money back for the canceled flight nor for the hotel room fee (Of cours the next flight to Cluj was the next day). So the jurney was a total waste of time and money, at least from my point of view. I hope I'll never have to fly with this company again.