Lukehart and Associates contacted my mother in early January and left a message for me on her voicmail. Since my father had recently passed away she thought it was his attorney trying to contact us, so she sent the message along to me. I called Lukehart and associates back and the first question of of the represenetives mouth was " can you please verify your social security number?" i realized a collection firm was calling me. I am trying to repair my credit so i listened to him he said " we're attempting to collect a debt instead of a possible lawsuit" he told me i had two accounts with them one in the amount of $400 and another in the amount of $800... i told them ive never had an open account in the amount of $800 and that i would be happy to go to court over this, he asked for my social again just as i was about to hang up ... and said "oh the numbers do not match on the second account" so i stayed on the phone and preceded to set up payment arangments for the other amount because the $400 made sence.Just before i hung up the phone the associate told me if i missed one payment our agreement was NULL and VOID So for 2 payments of $50 everything was fine...until i recieved a letter in the mail saying that the $800 account was mine and some of the money i had paid to them was going towards it. This was a blatent breech in our recorded phone contract. So i stopped paying them. The first time i missed a payment they tried to charge my prepaid debit card 6 days in a row... also a breech of our contract as they payments were only supposed to be on certain days... i purposly left mymoney off of it because i knew they would be trying more... So now its 02/28/11 one of the scheduled payment days, the company hadnt tried anything in a while...calling my mothers house instead of the cell number i gave them to reach me..personally...not a third party. I put some money on my card for a purchase and wouldnt ya know.. they took $50. So i called them i spoke with a supervisor named john at aproximatly 9:30 I told him our agrement was off the moment they put my money on a different account without permission. John told me it was my account because the social security numbers DO match... I was confused by this because Abraham had told me they didnt... did he lie? sloppy office work? more like a scam. I argued with him for 15 minutes and he told me there was nothing he could do for me he would show the file to his manager and he would decided but i could cancel all future payments. I waiting 6 hours for a call back which he had promised me. By now i was very angry. I called the company back and asked to speak to the general manager, I was put on the phone with a man named Jordan who right off the bat told me he was not an atourney. (none of them are). I told this "Jordan" who sound suspiciously like John... the same story, he tried to tell me "we have a recorded record of you agreeing to these charges on these dates." I reminded him that they also have the recorded record of their associate telling me that the $800 account was not mine...what my money was going to...and failure to pay would result in a termination of our agreement. He told me it was at their descresion when to terminate. I told him I have the letter and I will go to my local county attourney and file a complaint againts them. Jordan told me i was making threats and he was willing to help me but not if im making threats. I told him i wanted my money back imedeatly for about the 100th time, he put me on hold, then came back and said "we'll give you your money back, but we're not dealing with you anymore and we're contacting our attourney for possible prosocution in your county."
this company has made several infractions against the FTA and as a result i have reported them to them FTC along with this complaint.