I bought a lululemon jacket that was pilled and frayed after one wash. When I tried to return it to the store, a refund was denied despite selling me a defective product that could not withstand one handwash. They still had the same jacket on the rack at full price when I attempted to return it. They kept referring back to their return policy that requires tags and a receipt. After much haggling, that this did not fall under the same category since their product was defective, I finally did get a refund. This was after complaints to the BBB, their corporate office, and the store manager. I agree that no one should support Lululemon. There are plenty of other places to get good quality workout clothing (that can withstand one wash) without all the hassle if there is a problem with the product. I know of two other people who have also had problems with their product pilling after one or two wears.

I have had one of the worst customer service experiences ever with Lululemon. I was given a gift card as a gift that was invalid when I tried to use it. It appears it had never been activated. The store where the card was purchased said it was an error but there was nothing they could do unless I could prove I purchased it. How often do you give someone a gift card and a receipt? NEVER! The store admitted if there had been money on it and it was used up it would show a certain message that was different from the invalid card message I was receiving. The store said this meant it had never been activated correctly and they said my best bet was to call customer service. The customer service rep was also able to look up the card and show it had never been activated but he couldn't just add money to it. A customer service rep and eventually a manager both said too bad there was nothing more they could do.

So Lululemon if you would like to make a donation to Lululemon and not receive anything in return go ahead an purchase a gift certificate. In the final email I received I was told they stand behind their employees and their decisions. Great, but a company that does not stand behind their customers is one I will never shop at again.