STAY AWAY from Lumber Liquidator at all cost. Product is low grade and Warranty is a Joke. Bought few hundred sq feet Summer Teak. Almost immediately, gaps starts to form. A professional with 20+ years of experience told me that the flooring has end joints that does not snap very well thus causing the gap. Contacted Lumber Liquidator to file a claim on Warranty. The whole process took about 2 very long months and that's after numerous phone calls and emails. The claim representative never answers emails or phone calls or return voice mails. I had to call customer service then ask for the claim representative just to get through. The representative try to blame on installation at first just by looking at pictures. I pretty much told the representative that that was total BS and there was no way to tell by looking at grainy photos. An inspection was finally ordered. The inspection report was a joke as well. The inspector blame it on the installation and took a few photos selectively to support his claim. I bet he gets kickbacks and I wonder how many inspections actually ruled in favor of the consumer. ANYWAYS...DO NOT MAKE THE MISTAKE OF BUYING FROM LUMBER LIQUIDATOR LIKE i DID AND MANY PEOPLE IN THIS COMPLAINT BOARD.

I am currently in a law suit with Lumber Liquidator. Our installer put down approximately 170 square feet of the 620 square feet of wood. There were gaps in the flooring. Upon inspection, some board were not milled properly having more than an 1/8 difference from the front to the back. Some boards were uneven thickness.

They would not refund my money. I am currently in a law suit with Lumber Liquidator. I would appreciate any affidavits people can send me about this company. An affidavit is a statement that you swear is true before a notary republic. If you are in the Columbus region, I would like your testimony. In addition, it is possible we could start a class action law suit against this company as it seems the problem is wide spread.