This is an old complaint but consumers should know that some of the wood flooring that they sell for kitchen use does not hold up and they have a terrible customer service department that will not look at damage to offer assistance. We spent thousands of dollars on flooring (Brazilian cherry) and it does not hold up for kitchen use. They suggested, without seeing it, that it happened from "heavy equipment, dogs, heels and a multitude of tiny print that appears in their 50 year warranty." Whatever they coat their wood with does not protect it from normal use in a kitchen. We are in our 60's, clean our floors with swiffers, do not wear heels and have 2 tiny dogs. The floor pitted, a piece of wood on one slat actually came off and I had to glue it back down and scratched and all they could do was offer me first a box of the same flooring and then $250. I did not want their money, I wanted a representative to look at my floor and see and suggest what happened and not assume what happened. They even suggestedit was my installer's fault but he installed the living room floor where there is no problem. I reported them to BBB and this did nothing, I wrote to Bob Villa who recommends this company and nothing. Email after email and still they would not come look at the floor. Very unhappy with this flooring in my kitchen and it should not be sold for kitchen use. It is in my living room and is perfect and those same dogs walk in there too. I planned on suing them but the expense was not worth the aggravation and I turned down their $250 "keep quiet" offer.