This is being sent to try yet again to get satisfaction and the product I
have paid for back in April of this year. I just phoned Mr. Cicero and was
referred to his voice mail, and have no expectation of any level of service
from this man. I have copies of eleven emails from your customer
service dept. Some say they are taking care of the situation, and others
pretend to not understand the problem. Quite frankly I am appalled at the
level of service I have received from your company. A good faith order was
placed by me in April, which you immeadiately charged to my credit card. I
have never received the item, I have been told it was on back order, I have
been told it was on the way, I have been told it was lost, I have been told
it was resubmitted and was on the way. Back in May I was told it was Fed
Exed and I would receive it the following week, that never happened and when
i asked for the tracking number I never got a response. The last email I
received indicated it had been referred to management. That was on June 4th.
I have still at June 12th received any correspondence from Management and
the product still has NOT been received!!!


SUBJECT: Where's My Order?

Dear Kevin,

Thank you for contacting us.

I have transferred your email to the management team and someone will
contact you to resolve your situation.

Please contact me if you have any additional questions.


Sincerely,

John Cicero
Customer Care
1-800-366-4204
Lumber Liquidators, Inc
3000 John Deere Road
Toano, VA 23168