VERY POOR CUSTOMER SERVICE
I ordered ( 5) 5 gal of the Bostik MVP4 moisture barrier on 6/07/2011 and was told by the saleman that the order would take less than two weeks. After two weeks and no product received they have one excuse after another why the product is delayed.
Called corporate office and was told it would be at least 7/07/2011 for it to arrive due to back orders and they do not guarantee dates of delivery.

The sales representative at the store indicated that they would accept returns on excess sale material as long as it was still in the box and in good shape. After I finished the project, which looks good, I returned an unopened box only to be told by the Asst Store Manager that they do not accept returns on sale items, or laminate flooring at all. He acknowledged that the original sales representative had lied about the return policy, but he refused to offer anything but store credit, which will not do me any good because I will not do business with this dishonest company again.

Recently I purchased a floor from Lumber Liquidators. When I was looking at the floors trying to determine which one to purchase for my newly renovated kitchen, a salesman approached my husband and I. We explained to him that we were looking to purchase a laminate floor for our kitchen. We were looking for a cherry wood but wanted the most durable floor for a kitchen, The salesman showed us a beautiful floor, it was resonably priced. We asked him if it was durable enough for the traffic in the kitchen, and he told us that it was fine for a kitchen. Taking their word for it, we purchased the floor. My parents purchased a floor from them a few months prior and had a great experience with them, so I trusted them.

My husband had installed five laminate floors prior to this one. As soon as the installation started the trouble BEGAN!!! The lock and groove on the floor was terrible and by far was that hardest floor my husband installed. Once the floor was down we started noticing dents, scratches, and scuffs. The floor wasn't down one day and it looked as if it was down for years. Being that LL made us believe that we had a warranty I called customer Service. They are the absolute worse Customer Service team ever!!! I called and explained my problem. I explained that I was not happy about being mislead to believe that the floor was adequate enough to be installed in a kitchen. I was told that the warranty only covers sun damage!!! Are you kidding, SUN DAMAGE? What floor gets ruined from the sun. They also told me that they would send me something that I could apply to floor to hide the scartches. Its been two months and I recieved NOTHING!!!

I will be writing a letter to the manager and if I get no where with him I am getting an attorney. We work hard for our money and I don't appreciate being mislead to purchase a crappy floor for my kitchen.

I ordered flooring in November of 2010 and we are now 3 months into the order and still no product! I have contacted Lumber Liquidators THREE TIMES and am told each time that "order times may vary" and to basically just deal with it. Do I have to wait 6 months to a YEAR to recieve an order from these people?

I placed an inquiry last week asking for a full refund or a substantial discount for not receiving the product in a timely manner. I still have received no response.

We purchased approximately $2000 worth of their top of the lime 12mm dream home laminate flooring a couple of months ago for finishing our lower level. We had a highly rated and well respected contractor attempt to install this flooring. The contractor read the installation guide carefully and began the process. After two days of struggling with the flooring the contractor finally gave in and shared the problems with us.

Not only were the pieces not lining up properly they were't locking together in many instances despite numerous techniques and strategies. What's even worse is that of the first 12 boxes he opened, approximately 30 percent of the flooring pieces had blemishes, chips, inconsistent sizing, or other problems.

We contacted our local store and were very quick to blame our contractor for not installing it correctly. We explained what was happening - very carefully and kindly - they basically offered no guidance, sympathy, or assistance whatsoever.

We asked if someone could come and look at the flooring that we had attempted to install and they refused, stating it was not allowed.

So we, along with our contractor's help took blue painters tape, wrote on the tape specifically what was wrong with each piece and packed up over 2 boxes of problem pieces to show the. At the store once again they were quick to blame us before looking at the samples. We tried to be as nice as we could about it to get cooperation.

After practically begging for help and explaining that it was costing us over $600 each day for our contractor's lost time they said they could send in the sample pieces to their headquarters, and that the headquarters would be in contact in a couple of days.

After allowing a few days pass my husband called them. No response. After multiple calls he finally reached someone who said they would send out an independent assessor to our home. The assessor came out and validated our problems. He said he would file the report within 2 days and the headquarters would contact us.

It's now been a week. My husband has called and left 3 messages with our claims adjuster and, just like the other 12 times he tried to reach her, she never answers or calls back. My husband has spoken with a manager, several others at the customer service center and has sought help from our lock (Columbus, oh) location. No help. No ownership. And we have no hope of getting this resolved at this point.

We have thousands of dollars of this flooring sitting in boxes in our house - likely that a lot of it is faulty - and no answers, no assistance, and no idea what we can do about it. We have lost time and money as we wait. Yet Lumber Liquidators does seem to care in the least.

I work in the customer service business and have heard about and experienced poor service in the past. But this has been the worst. We are extremely frustrated and need this to be resolved.