Ordered luminesse air was very excited(love make-up)I used it as soon as it arrived PLEASE DONT BUY! It was horrible!!! I even called the company to state that I would be returning it she talked me into trying for at least a day or 2 and that they would extend my return lets just say they lied would not except return I cant believe they are still in business!!! I will tell anyone or write anyone to please dont buy this You can got to the hobby store get an airbrush use waterbased makeup thinned down and achieve same result without getting ripped off.

RE: Oder #10149747

I ordered the product via phone. Tried to return it, however, they will not take it back. Spent many cell minutes trying to talk to:

Katie Treloar
Help Desk Supervisor
1-888-793-7474
[email protected]
who played back to me the recording of my order. At no time, was "it emphasized" the real cost, etc. She says I owe some $265 to the company. I have no bill, they will not give me a return #.

PLEASE HELP!!

Christine Harris
[email protected]

1. Written by Crystal Lynn, on 15-09-2008 18:01

I also have been charged 4 differnt times for the product back in march I ordered the product back in Jan. I turned around an canceled it 20 minutes later when the supervisor got on the phone an told me just to try it they would wave the shipping cost I received the product a few weeks later it was not at all what I thought it explodied all over me my bathroom so I returned it at the post office I got insurence on it well I did forget to put the c.d. in the box so I called the company right after I left the post office that is when they told me I had to go back up there an put an rn # on the box or it would be sent back an by time that would happen my 30 day return pol. would be void they were so mean but I went up to the post office an put the number on the package they told me not to worry about the c.d. well in march I was charged again 4 times in one month 29.95 twice an 49.95 twice I called the company an they said that they had not received the package that is when I told her how I sent it, she then said she would refund(inwhich they did not refund) my charges because the problem is because the postal service keeps there returns for 30 days for they get to many returns back she then told me if I was charged again to please contact the company again I never received any more charges well then just 2 weeks ago I received a call from the collection agents for them saying that I owe them we are talking 6 months later no phone calls from the company, no letters, no emails, no bills. This is so not a good company they frauglinely stole from my credit card when not autherised an now to here back from them no sorry from collections this is made me very very mad I have contacted the bbb on them but they are not helping but there office is in Dallas Texa an the storm just hit there, but I dont know what else to do. Please if you are having the same problem or any problem with the company please call or email me what they are doing is not right, we all need to stick together an fight please also contact the bbb better business burue in Dallas Texas put your complain in they need to be investigated an they need to be punished for what they have done to me as well as others. My name is Crystal you can email me at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or by phone 850-225-5966 we do not need to sit around an do nothing an let them steal from us I will do whatever I can but I need your help to...