I want to cancel the product that is sent every month for 88.97. They give you a phone # that is never answered; they give you a website so that you can cancel and the only thing on the website is people's complaints about the product. They give you an e-mail address to cancel and they never answer it. I wrote them a letter to cancel and they told me when they sent the next product that I had to do the cancellation by website, phone or e-mail. None of them are any good. I''m calling the Better Business Bureal and my Credit Card to stop payment . The product is pretty good. If you people weren't so dishonest about how you handle the complaints, you might have had a chance to make money the honest way. The product makes my teeth very sensitive & I can't us it. I want delivery stopped immediately...Marilyn Miller

company offered trial sample of product for free (pay only for shipping). than used credit information to withdraw unauthorized payments from account and would not comply with requests to cancel service or supply information regarding refund for unused product.

I paid for shipping of luminous brites dental product 11/15/2008. I did not receive any comfirmation of their recept of the transaction. 12 days later I sent them an email to enquire of the status of my order but no one replied to me and there was no correspondence with me whatsoever. Some time later I received the package. On the 12/11/2008, my credit card was charged $88.97 (aside from the shipping cost which was charged ealier). I sent emails to them thinking they made a mistake but no one responded to my emails until recently. On the 12/16/2008 they sent me an email that they have removed me from their membership. I immidiately sent them an email that I never subscribed to any membership and that my money should be refunded. Today 12/27/2008 a got a reply to my email that I did not cancel my membership 20 days after the transaction and that is why they charged my credit card account. I know that I did not subscribe to any account in the first place because the website I used for the transaction does not contain any membership subscription they claimed I agreed to. Secondly, the product did not even arrive within the 20 days and I would not have been able to test it, let alone like it, to request for more. This is an open fraud. This company refused to communicate with me until the 20 day was over so that they can execute their plan. They are not going to succed in taking my money just like that.

I was looking for a whiter smile when I say a pop up of luminous teeth whiting I ordered the luminous on my debit card.. They charged me the regular price split up $4.99 and $1.00. Which was correct because I had recieved a package in the mail with instructions, 1 tube of whiting gel and a impression maker to put on teeth. Which I was very happy with. I got sick and was in the Hospital with virol spinal menagitas, so had to wait till I got home to do my statement from bank. On my statement for 11/17/08 I was debited $88.97, I as my daughter what was this and had any packages arrived, she said no...So why am I be deducted $88.97 for a $4.99 item. One little tube of the teeth whiting is not worth that when the dentist will do it for $100 top /bottoms. I never recieved eightnine dollars worth of merchandise . And would like my account credited back. ASAP or I will file a claim with the bank on this company. I is not right for someone to deduct from your debit account with out your permission. It could cause all kind of problems...I just Thank the good Lord Jesus the money was there to cover the charges...

I will be checkin, the account for the refund. ASAP!

Thank you so much.

I ordered the sample kit of the teeth whitener at the cost of $4.99 plus $1.00 for shipping which they took out of my account. Then they billed me $88.97 without my knowledge. I went to the bank and put a stop on the payment. I sure hope who ever these people are, they get caught for scamming the public. I have learned my lesson.