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November 20, 2008
Only wanted the sample did not want to order
I ordered the free sample and all of a sudden here is another package with a supply and a note saying they will charge my card 89.97 every thirty days. I am on a fixed income I cannot afford anything like that. I was under the impression that it was a thirty day supply and a free sample just the shipping charges for trying the product. This is the second time this month that this has happened to me. Why do you not make this clearer. The first 30 days is free after that it is not. I don't want it. Would you please cancel it. I will send the product back for a full refund. I need a return address if this is acceptable. I cannot get you on the phone.
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November 20, 2008
charge my axxount
Just received product last night. Then realize that you
took out 88.97 out of my bank account. Not happy with
the product please return our money. Don t rip me
off with this membership that I cancelled yesterday
with Mason #1110. Please, e-mail me back to resolve
this problem.
thank you
Michele Guzman
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November 19, 2008
Scam
I too have been trying to receive a refund. I called and was told that I had to email my request for a refund to luminius brites. I emailed twice and got no response. I have been billed for $88.97 over a week ago and haven't even received the product thus far (not that I want it). I have had to have my bank get involved in this to dispute the charge. I thought I checked the trial offer over pretty thoroughly. They did a pretty good job of hiding the fact that you would be enrolled in this auto ship program. I am not getting stuck with this charge!
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November 18, 2008
unauthorized charges
I ordered a fee shipment for $4.99, the the 6th of October they dedducted $88.97 withour my permission. I called but did not get any of my money back they did it again this November, even though I sent their package back with canel any orther shipments on it.
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November 16, 2008
rip off
the worst rip off ever!!! you think you are getting a trial product and then without agreeing they take money out of your account! i did not sign up for anything and they took 88.97 out of my account. you cant even get ahold of anyone and the website they give doesnt exist!! dont make this mistake, it makes me sick. what a horrible scam.
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November 14, 2008
Never Received Trial Offer
About 3 weeks ago I paid $4.99 shipping for a 'free' trial of Luminous Brites that I still have not received. Today I noticed a charge of $88.97 pending on my bank account from the same company. With the help of my bank I got the number of the company that charged me the original $4.99 (not much information can be provided on a company until the pending charge has gone through). The number I called was the Customer Service department for Luminous Brites. They claim there is no phone number for the Billing Depatment but they could be reached by e-mail to explain my situation. So, at this point, I do not have any information concerning a refund until the Billing Department replys to my e-mail.
Should I get a full refund I will gladly post it; however, at this point I don't think the company is in a rush to refund me, or any other consumer, soon.
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November 13, 2008
Unauthorized removal of funds from my bank account
I was sent an e-mail from an unsoliceted company. I was offered a free trial of their product, only to pay shipping and handling. (4.99) My checking account was then charged 88.97 for something I NEVER ORDERED OR AUTHORIZED THEM TO TAKE FROM MY ACCOUNT!!! THIS IS FRAUD. I EXPECT MY FUNDS TO BE RETURNED TO ME ASAP. I will also be filing a complaint with my bank to notify them of the illegal transaction in which your company has performed.. This is not OK for you to keep doing to innocent people. I NEVER ORDERED YOUR PRODUCT OR ENROLLED IN ANY PROGRAM.. It is pretty sad when the only way for you to get clients is to trick them. You must have an excellent product on your hands.
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November 13, 2008
Refund
I cancelled my membership and you still did an unauthorized debt to my account of 88.97. I have cancelled my membership in the allowed time, and you did an unlawful debt to my account. I expect to be paid back in full, with an written promise on when I should expect this transaction, or I'm going to seek an attorney. E-mail me confriming that you have received this complaint, and all the details of my refund.
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November 13, 2008
Product
This company seems to be a fraud. The product they sent is not trustworthy and would refuse to use it. They charged my account over $88.00 within 1 week of shipment of their "free sample".
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November 12, 2008
uesd my credit card number
THIS COMPANY USED MY CREDIT CARD NUMBER WITHOUT MY KNOWLEDGE
I AM APPALLED AT THIS AND KNOW A SCAM WHEN I SEE ONE
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