sent me Luminous Brites i DID'NT WANT AN CHARGED ME IT NOT RIGHT AN I SHOULDN'T HAVE TO PAY ILL SEND IT BACK

I ordered a free sample of a tooth whitening produce from the Luminous Brites company and paid for the shipping and handling ONLY. I never agreed to anything else. I NEVER AUTHORIZED the charging of ANY additional funds from my account nor did I join any group or membership. I received the produce and never had another thought about this company until they illegally removed funds from my account on...11-3-08 of $88.97. I am currently on disability and would have never authorized anything out of my account. I called them and they told me I could ask for a refund at the following email: [email protected] I could not talk to anyone on the phone and they would not do anything for me and were very rude and hung up on me. I went to the web-site and found "tons" of complaints for the same thing. They are taking peoples hard earned money without their permission or knowledge. In fact, I don't even know what the $88.97 is for. I have never received any correspondence, any products, any bills, etc. I want my money back in my bank account with any fees that this may cost me.
Company information:
Genix Marketing/Luminous Brites
3600 Ocean View #2
Glendale, California
United States
Phone: 800-360-1477
[email protected]

This is the website from which I ordered the sample:
www.luminousbrites.com

Here are links to websites of the many complaints from other people who were also scammed by this company.

http://www.complaintsboard.com/bycompany/luminous-brites-a79621.html

http://www.complaintsboard.com/complaints/luminous-brites-c108177.html#comments


Email I got from the company

---- Original Message -----
From: Customer Support
To: Rhonda
Sent: Friday, November 07, 2008 12:05 PM
Subject: Re: REFUND The terms and conditions, which you were required to read and accept upon ordering clearly explained how the program works. If the terms and conditions were not agreed to, the website WOULD NOT process your order. We have thousands of customers who actually read these terms and conditions and either cancel their membership within the allowed time period, or choose to keep the product for many months.
Thank You
Customer Support
email I sent to Luminous Brites:
----- Original Message -----
From: Rhonda
To: [email protected]
Cc: RHoNdA
Sent: Thursday, November 06, 2008 10:59 AM
Subject: CANCEL MEMBERSHIP
Please cancel my account and credit me the $88.97 you took from my debit card. I did not intend to or realize I was signing up for a monthly fee or membership to your company. Thank you for your cooperation in this matter.
Rhonda O'Hara 705 E 1st Ave. Mitchell, SD 57301
HOW DO I PROCEED TO GET MY ACCOUNT CREDITED FOR THIS AMOUNT???

I ordered a free sample of a tooth whitening produce from a company and paid for the shipping and handling ONLY. I never agreed to anything else. I NEVER AUTHORIZED the charging of ANY additional funds from my account nor did I join any group or membership. I received the produce and never had another thought about this company until they illegally removed funds from my account today...11-5-08 of $88.97. I am currently unemployed and would have never authorized anything out of my account because 4 years ago I had identity theft and I DON'T DO THAT. I also just had enough money in my account to feed my family and they took every dime I had plus more. I called them and they told me I could ask for a refund at the above web-site. I could not talk to anyone on the phone and they would not do anything for me and hung up on me. I went to the web-site and found "tons" of complaints for the same thing. How can these people continue to steal peoples hard earned money. I liked the product and would probably have went and bought more of it on my own BUT I will not now. In fact, I don't even know what the $88.97 is for. I have never received any correspondence, any products, any bills, etc. What is going on? I want my money back in my bank account with a fees that this cost me (2 NSF FEES OF $32.00 EACH FOR A TOTAL OF $64.00, their charge over-drafted my account and my only other charge for my car insurance was charged an overdraft fee. I want my money returned immediately. The total to be returned to my account will be $152.97. This is to be done immediately before I am forced to take legal action. The following are the names of the agents at Genix Marketing that I spoke to: Mark James, Larry (would not give me his last name), Joe Phillips and Sam Davis. I am sure that some of these names were made up and were in fact the same people several times.

I ordered a sampling of a tooth whitening product( just a sampling) and paid $5.99. I DID NOT subscribe to a monthly subscription to this teeth whitening product. Without my knowledge you assumed that I wanted this subscription, when in fact I DID NOT. You now have charged me $88.97 for something that I DID NOT subscribe to. I expect to be reimbursed my $88.97 just as quickly as you took it out. I only agreed to the $5.99 for the sampling and that was it. Thank You

I never knowingly authoritzed this company to charge my account $88.97 like they did, I truly never read the terms and conditions that I will in the future. These people at the 800 customer service line are rude ignorant people who do not care. I filed a dispute with my credit card company. Too bad we have companies like this since now I will no longer order on the internet from companies. I will stick with Amazon for everything.