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Robyn
January 8, 2009
Fraudulent Use of my Credit Card
My credit card was charged almost $90 which was not authorized and I want NOTHING ELSE TO DO WITH YOUR PRODUCT OR YOUR COMPANY. I'm filing papers for he fraudlent use of my credit card and also have reported you to the better business bureau.
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Trevor
January 7, 2009
Fraud and scam
My wife sent in for a FREE trial of this luminous brites whitening trial after paying shipping and handling. Less than a month later low and behold we received another package of this $89.97 whitening crap. We then noticed the charge to our bank account. She read all instructions and terms and conditions (she is a teacher with a masters degree) she told me that there was no side box about conditions or terms of being a member of this monthly reoccurring charge.
Several attempts have been made by email and telephone with no results. I threated them with attorney general, BBB, and legal action. They laugh it off and hang up on me. They also informed me that there is no other way to contact the return department but by email. He tells me that the office has no phones in it. These people treat you like your stupid and that they know that they have got over on you.
I want to do anything within my power to make sure these scum bags pay for what they have done to everyone involved in this scam.
If anyone has succeeded in getting your money back let me know what works.
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Alelhi
January 6, 2009
Cancel
I would just like to have my order cancelled I do not wish to be charged anymore than I have
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T Cowden
January 5, 2009
Fraud
I too ordered a sample trial. That's all. I did not sign up for any club or further products. First of all it did not work to my satisfaction and I chose another product. You cannot reply to the web site that they give. I did cancel in time but the girl answering the phone with the most insipid tone said her name was Betty after she thought about it. She said they had no record of me, yet they took money from my credit card! Businesses like this damage other people trying to make an honest living. They make other people hesitant of trying anything without a face behind it.
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Maryremes
January 5, 2009
unauthorized charges
I purchased for my son what I thought was a trial package of their product for $4.99. It was a 14 day trial and nowhere on the sight did I see anything that indicated I was joining a club. I have no credit cards so my daughter allowed me to use hers as this was a Christmas present for my terminally ill son. A few weeks later my daughters account was charged $88.97. I call the company to find out what had happened and was told I joined a club. I cancelled membership and was told to return shipment and a credit would be given. It was not. Third call was given info I had to contact by email and maybe my money would be returned. This is not the first problem like this I have had so I tried to read everything to make sure this was not another scam. I guessed I missed something. I am sick to death though with buying one thing and ending up with another. I wish someone would get on these websites that mislead you into their traps. I am not an ignorant person but sometimes I wonder how I can miss what they are doing. The banks are no help because they don't want to hear how the erroneous charges were made. Its up to you to straighten things out if you can. The last time my rent bounced because of a minimal purchase that turned out to be something else and I lost my home. Please someone fix this problem. I am afraid to use my computer at all anymore.
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candace courtney
January 1, 2009
unauthorized charges
I signed up for the free trial ONLY, and have been charged twice in the amount of $ 88.97. I have been unable to contact this company by phone or online to have these charges reversed.
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Nancy
December 30, 2008
fraudulant charges
Like everyone else. I signed up for the trial offer and saw nothing about a continous monthly supply billed at $88.97. In fact, the first shipment I received after my trial, there was no paper work with it except the directions for use. Nothing about the billing or return information. I only discovered the charge while looking through my bank statement. The web site does not come up. I will attempt the phone number and email and I guess then resort to canceling my bank card as this seems to have worked for other people. What a fraud. This has to stop.
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sandra wilt
December 29, 2008
charged debit card without permission
i ordered a sample off the net of tooth whitening paying onlt the shipping and they keep sending product and charging my debit card even though i send product back. they owe me 88.97 twice.
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Carla
December 29, 2008
Unauthorized charges
I signed up for this 'free 14 day trial' offer, paying just for shipping and handling. When you sign up, it states NOTHING about continuous shipments. You give them your card number and you must click on the box stating that you've read their 'terms and conditions'. BEWARE - you cannot read their terms and conditions because there is no link to it.
When I agreed to this I thought I was being safe I looked over the whole page and didn't see anything about a subscription. I can't believe I fell for this. I feel like a fool.
I have contacted the company and my bank. I hope I can get this resolved before Christmas.
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l peng
December 28, 2008
false charge
I paid $4.99 and received one syringe of teeth whiteniing gel. I called the company and asked to send me no more products. I received a shipment of 2 more syringes of the gel in 11/13 and my credit card was charged $88.97. I haven't used any of the products. I would like to return your product to you and get the full refund. Again, I have disputed the charge from my credit card company and you will not receive any payment any way.
I called your customer service and I was told to write to you before I mail the shipment back, to see if it's OK to mail it back. Please reply to me to let me know the address to return the shipment (the second shipment is still sealed not even opened)
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