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Laurie Gallegos
December 28, 2008
Unauthorized billing
I answered a product questionnaire and paid the 4.99 shipping for a Crest teeth whitener kit. I did not authorize Luminous Brites to bill my credit card for 88.97. Will I ever get my visa credited for the 88.97? What more can I do but complain to you? Was I scammed? When I call the Luminous Brites toll free number they refer me to this web site. Something's wrong.
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Kimberly Larson
December 27, 2008
unauthorized billing
Did not tell me that there would be monthly shipments and I would be billed after 20 days if I did not cancel... They put this on the one after you are charged $88.97. Total scam!!!
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Maryline de Jean
December 27, 2008
chaged 88.97 to my acct not authorize
i paid for shipping for trial size product company charged my acct 88.97 whit in 4 weeks with out my permission
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Jake
December 25, 2008
Unauthorized charges
I signed up for this 'free 14 day trial' offer, paying just for shipping and handling. When you sign up, it states NOTHING about continuous shipments. You give them your card number and you must click on the box stating that you've read their 'terms and conditions'. BEWARE - you cannot read their terms and conditions because there is no link to it.
When I agreed to this I thought I was being safe I looked over the whole page and didn't see anything about a subscription. I can't believe I fell for this. I feel like a fool.
I have contacted the company and my bank. I hope I can get this resolved before Christmas.
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Julia
December 24, 2008
Scam ran under many different names
Fit Factory, Celebrity Smiles, Luminous Brites, Ivory Whites, Ivory Smiles and I'm sure various other names are all ran by the same company and they all charge your account without permission. Additionally the order form that first comes up when you order the sample contains their terms and conditions either in a scroll box that is less than a 1/2 inch tall or actually can't be seen until you've give them your credit card information. Later they will send you a different web address where the "membership" terms are clearly marked to prove that you agreed. They ignore requests for the full refund that their website says will be given. Also the sample product comes in a zip lock bag and has no ingredient label or proper packaging. I didn't actually use the sample because I was afraid of what might actually be in that syringe. I have emailed repeatedly as according to their directions and they continue to respond with a form letter threatening what will happen if I dispute their charges, but they never reply to the request for the return authorization. This is a definite scam.
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suzette Hughes
December 24, 2008
fraud
they offer a free trial then try to bill you 88.97 every 30 days if you do not cancel. I tried the web site it does not come up and the phone number is always busy.
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V. Bell
December 24, 2008
I cancelled online but am still receiving items.
I cancelled online for any further Luminous Brites but am still receiving items. Please cancel all orders NOW!
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MICHEAL FASANELLA
December 24, 2008
Fraudulent Charges on credit card
Company is sending product I did not order and charging my credit card $88.97 every month when I only authorized a one time trial for $4.99. I have notified my credit card company as well as the Better Business Bureau.
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MLA
December 24, 2008
FRAUD COMPANY
I've been trying to cancel the product for 3 months and I can't do it, they keep saying that my name is not (last name) in their systems, but I keep having withdrawals of $88.97. These people at the 800 customer service line are rude ignorant people who do not care. IT IS BY FAR THE WORST COMPANY EVER!!!
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f medley
December 23, 2008
did not order
cancel order. what a rip off cancel order 12-23-09
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