This is a scam:

Luminous Brites
3600 Ocean View #2
Glendale, CA
866 360 1477
I replied to an internet ad offering a toothwhiting process for free - 5.99 for S&H plus you would receive a free Crest toothbrush kit (toothbrush, toothpaste & floss). I received the tooth whitening trays and gel - no Crest kit.
About one month later I received another toothwhitening kit and they had debited $88.97 off my debit card!!! I did not give them any permission to debit this card.
A note with the shipment said, "As stated in the terms and conditions that you agreed to during the purchase of your trial offer on Luminous brite.com, if the trial is not cancelled within 20 days, you are automatically enrolled in our auto shipment program in which you receive a refill every 30 days at a discounted price."
I never agreed to anything nor did I see any terms or conditions on any offer or anything about this being a trial of any kind.
There are complaints all over the Internet about this company and this scam at www.ripoffreport.com, and www.complaintsboard.com. Sadly, there are more than 100 sites still offering luminous brites or a link to luminous brites. Luminous brites operates
under several website names:

luminousbrites.com
cresttoothwhitening.com
dealsizer.com
luminousbritessample.com
suffolkdentistry.org

I am sure there are more. Crest denies any association, yet several people complained that the reason they thought the offer was safe was because the name Crest was on the offer. I did not receive a Crest kit nor did many people who complained about this scam.
The folks I feel the worst for are those who have lost $88.97 and simply could not afford it. In some cases, this debit caused their checking account to bounce and they incurred more charges. There are those who don't know how to stop this "auto shipment" procedure, and will continue to be billed $88.97 each month. This is a travesty. Many more people have tried to go through their procedure to cancel auto shipments:

a: Cancel by visiting www.Luminousbrites.com/cancel
b: Call us at 866 360-1477 (only during business hours:Mon-Fri 8am-4pm PST)
c: Email us at [email protected] (only during business hours)

I have called numerous times – they are rude or hang up. I have emailed numerous times – each email is labeled (1st request, 2nd request etc and time stamped) I have yet to receive an RMA.
I will not stop until this company is exposed and I get my refund.

I DID NOT authorize this company to take 88.97 out of my account. I called the number and he said to email the company and i would receive word of what to do to get this refunded. I have not received an email back. I will raise Hell to get this money back. THIS IS A SCAM!!!

I agreed to pay shipping costs for a sample of teeeth whitening gel, $4.99 was the cost. They also charged my account $88.97 because they said I didn't cancel. I am VERY upset, it's Christmas and I'm a single mother trying to support my children!!! I never authorized the charges and was never made aware of the charge untill it showed up on my bank statement. I called to speak with someone at the company and she tried to tell me I authorized this transaction, and she was VERY RUDE!!! I will NEVER order anything off the internet again. I did however report this to my bank and they are disputing the charges for me!!!

Cannot contact them to cancel. I have called several times only to be put on hold until I hang up. I have waited as long as 45 minutes. I have sent an e-mail and have not heard back from them. Where do I go from here? Do I really have to cancel my credit card?

I read this ad very carefully before making the decision to buy this product for only $4.99 shipping and handling. Today I rec'd a bill for $88.97 from you. Called you and was told I was charged this amount because I was a member.
I did not authorize this charge, and did not say I would agree to any further increments in receiving or paying for any merchandise.
I am asking that this fraudulent charge be removed from my account and that you contact me when it has been removed.
Thank you.
Lana Burton