thought I was just ordering a free sample and then found out that they took $88.00 dollars out of my account for another shipment that I didnt want. called to cancel and was told that it had been canceled but I had to wait to get the shipment first because it had already been sent out and then go to luminousbrites.comcustomer service and email them for an authorization code to return the product. I recieved the shipment and emailed them on december 1, 2008 and did get a response the next day but it had nothing to do with giving me a return authorization code so I emailed them again on december 3, 2008 asking for the return authorization code and got no response from them what so ever. I looked at their return policy and it says that you may return the product for a full refund within 15 days of THE DATE THAT THEY SHIPPED IT TO YOU, problem is that they shipped it to me on November 19th and I didnt even recieve it until Dec 1st which left me a whole 3 or 4 days to return it to them and then could not even get them to respond to my email with a return authorization code . this company is a bunch of rip offs. There has to be some way to take care of this. They should be shut down and the people that have been ripped off by them should all be reinbursed!!!

Doris LaChappelle