I signed up for a 4.99 sample of luminous brites and was charged $88.97. I canceled within the alloted time and was charged a 2nd time for product I didn't receive. I now have been billed $177.94 and the billing department was of no help. I was told to E-mail the company whic I did. This was back on 12/29/08. I still have yet to hear from them. I called again today and was referred to the web site again even though I told them they did not reply last time. I am very upset with this company and am ready to send a letter to the Better Business Bureau. STILL WAITING FOR MY REFUND TO MY CREDIT CATD!!!
LINDA E KLEVEN SOUTH GATE, CA 90280

Luminous Brites is a scam!! They take your credit card number to pay for the $5 shipping, and then charge you $88.97 and send you a second shipment you never asked for. Don't be fooled by these thieves! I have 2 packages at my home that I didn't want and they refuse to refund or take back the product I 'bought'. I thought it was a reputable company when the had 'Crest' all over the add, but they have nothing to do with this fraudulent operation. The people at customer service will only give you the total runaround too...write to customer service, they will get back to you in 74 hours...ya, with a completely generic mail trying to to tell you that you were the one who didnt look into the fine print enough. Shame on Luminous Brites!!!

I responded to an internet ad for a teeth whitening product. The ad said it was a free 14 day trial size for only the shipping charge of $4.99. I received the product and about two weeks later, there was an unauthorized debit from my account in the amount of $88.97. I only wanted to try this product, did not want to continue with it and did not authorize further debits from my account.

Now I cannot get in touch with the company to get the process going to get a refund - and time is running out. The website I was initially directed to is nonexistent - and neither is the secondary site www.luminousbrites.com. Nobody answers the only phone number I have for them. Not to mention that the number is in California which happens to be a 3-hour difference from my time zone so I am always at work during the hours they are open.

Soon my ability to receive a refund IF I can jump through all the hoops exactly as required will be expired. Apparently, I only have 15 days from the date I was billed in order to receive a refund. I have a half sheet piece of paper sent to me with the product trial that looks like it was printed from an ordinary computer that says that I must receive an RMA (return merchandise authorization) within 15 days of the date I was charged. Then it states that all cancellation notices need to be received within 20 days of the date I was billed. This 'company' has made it extremely difficult for people to get refunds of their fraudulent charges.

This is a scam! Just go to your dentist to see if they have a sample of a teeth whitening product.

BEWARE of www.coronex700.com and www.luminousbrites.com

I have now been billed twice by your company for 89 dollars each time. After the first time I called and canceled your product and was assured I would not be billed again. Of course I was billed again. I assume I will be billed again next month as well. I called your customer service, and they said I would never be billed again. Two weeks later I get your product in the mail, with a new bill. I want it to be reimbursed to me.

I can't believe this site is still up, and allowed to exist! This is a blatent SCAM, and yet noone seems to be doing anything about this. I'm a soldier just returning from Afghanistan. It truly upsets me to see that some of our fellow countrymen are willing to screw innocent people over to make themselves an unhonest dollar. I'm truly OUTRAGED by this. I'm sure some people overdrafted accounts because of this. Couldn't pay for groceries for their children because of this. For me its not even about the money. Its the principal of it all. Your just evil people. But its ok. I'll be seeing you real soon. Bank on it.