Luna

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Category: Home & Garden

Contact Information
Illinois, United States

Luna Reviews

Bill November 12, 2010

Poor service

Salesman was very pushy and lied to us, telling us we couldn't put down the type of flooring we wanted.

The initial carpet install date was cancelled hours before install, after we had packed up entire house. We had to unpack and repack.

Installed carpet has puckered very visible seams. Worst of all, one room is carpeted in two different dye lots or colors. Now we are packing again to have a different company put down the kind of flooring we wanted initially. Luna was a disaster from beginning to end. Shockingly they still they want to charge me over $5000 for this nightmare including floors that their own inspectors and the installers all agree are unacceptable. Apparently they think they should be given a third try. The floor looks unbelievably cheap.

Luvape April 22, 2010

Inferior Installation

Don't use Luna for flooring.

The sub-contractors that came were terrible, they layed the wood flooring in the wrong direction, directly in contrast to what the installation instructions dictate. It was buckling in a day. They had to come back and rip it up after they lied and told us it was fine.

They also said our floors weren't level enough and couldn't install the floor in half our house despite the fact that they didn't even have a level! So we hired a general contractor at our expense to level the floor. They claim it is still not level and will install but won't honor our warranty. They also charged us extra labor for ripping up the tile floor.

This was supposed to be done in two days and its now been over a week. So, we have been walking on plywood and eating out because everything is being stored in our kitchen, including my two year old daughter and 2 dogs.