Lute Riley Honda

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Automotive

Contact Information
1331 North Central Expressway, Richardson, Texas, United States

Phone number: 972-238-1700
luterileyhonda.com

Lute Riley Honda Reviews

JenniferW August 2, 2010

Stay away

I suggested this company to people for the last two years after finding my dream car there one day and having what I thought was a great experience.

It might be good until you actually try to redeem anything they sell you!!

I'm currently going through h-e-double hockeysticks right now because they sold me their "Platinum Care Warranty" when I bought my car 2 years ago and now that I go to actually use it... 'Oh, we don't service that anymore, call this company you've never heard of to try and redeem it.' So I do.. oh, what? The warranty doesn't do any of the things they told me it did?? Well, I'm sure this is all just a misunderstanding.

Call Honda again... oh? You're not going to do anything you told me? You won't fix the tiny scratches on my bumper?? Oh, and you won't give me a refund on the $2, 000.00 policy I purchased that I now can't use? AND you're going to hang up on me?? Wow!! GREAT!!

I absolutely despise these people now. They are bait-and-switchers and will talk a nice game just until you actually need something done. They did the same thing with the tire warranty I purchased which already had me angry.

I'm going through every avenue I know of to try and get my money back, but it's not looking good right now. Save yourself the trouble and avoid them!! I'll never buy a Honda again, that's for sure.

CHEATS! LIARS! RIP-OFFS!

Outdoorguy January 16, 2010

They run a scam & rude employees

My girlfriend and myself went to Lute Riley Honda in Richardson to see about purchasing a used car. We met with a salesman and he informed us that before he could speak to us about purchasing a car, I had to sign an “agreement” that stated that if the both of us agreed upon a price, I would purchase the car. I told him I really didn’t see the need to sign this “agreement” but he said if I didn’t, he could not show us any cars.

I reluctantly signed the “agreement” only because my girlfriend found a car she liked. We then started negotiations on the price. He kept pulling the old routine of going back to the manager when I made counter-offer to their “final price”. I was getting tired of this and finally when it became apparent we would not agree on price, we got up to leave.

As we were walking out, I saw the salesman speaking to his manager who I later found out was Troy Woods. As we walked outside, Troy Woods came after us. It was night-time and we had just stepped out of the building and he followed us outside. He walked toward us in a threatening manner and he started talking to me in a very loud voice, angry voice.

He said I had signed an agreement to purchase a car and now I was backing out of our “agreement”. I told him that we had not agreed upon a price so I was not bound to buy anything. He stared yelling at me, telling me my word was no good and generally doing his best to harass us and embarrass me in front of my girlfriend, which I think was his main intention.

I could not believe someone that represented a company would act in this threatening, harassing manner. As you could imagine, I was very angry. The next day I sent a letter to Lute Riley Honda about what had happened. They responded to my letter basically defending his harassing behavior as being an aggressive sales manager.

I would advise anyone looking to purchase a car to avoid this place unless you want to be forced to sign an “agreement” and then verbally harassed and embarrassed if you don’t purchase a car. I have never heard of a car dealership pulling this kind of unethical sales tactic.