My wife decided on a car, and put it on hold, with paperwork, called me to come over and look over details. 15 minutes later as I pulled in I saw the car being driven out on another test drive. They came back and bought the car over my protest. Nothing could be done they said, "first come first served". They told us another car of similar quality could be available, so we were patient. One came a few weeks later which we liked. It has some problems which we were told would be fixed: new tires, rear view mirror, etc. Pick it up and it had new tires, but rear view was not fixed. We had to take it to Jaguar downtown. "not covered" Jaguar said, and wanted $900. I argued and was forced to call Luther, who did NOT want to cooperate. They did end up fixing the mirror, but my wife found her tires would slow leak. "Take it to Goodyear" they said. We found cracks in the sidewalls, an obvious defect. But Goodyear had no warranty on those tires AND we found they swapped the 17 inch wheels and tires the car originally came with, and put on 16 inch.
It just shows an unscrupulous organization who will do anything to make a fast buck.