LuxSauna

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Category: Home & Garden

Contact Information
Houston, Texas, United States

luxsauna.com

LuxSauna Reviews

DomJ81 August 18, 2009

Rip off

I am so frustrated with this sauna. This is my second sauna from you and I have had no luck. Where is this thing manufactured. China? I have been in a HEALTH MATE sauna and it works just fine. i am tired of excuses on why this

does not work. I want my money back you can have this thing back. My next

step will be a lawyer. I have had this new sauna 2 weeks and it does not get hot or produce sweat. I

have to go pay to sit in a real sauna. You have ripprd me off. I have seen

other ads about this company and its tricks- wish I had seen it earlier. But

my husband and I will hire a lawyer if needed but hope we can resolve this

peacefully.I have had enough and believe I have been ripped off.

Scam Watcher 99 August 7, 2009

Money Back Guarantee

http://www.luxspas.net

David Shurtleff (aka David Floyd)
Garett Gordon

Luxsauna: My sales person Garett Gordon informed me that after paying $1595 for my sauna, that if I was dissatisfied, I had a money back guarantee. After returning the damaged sauna, the second one still didn't work. To my suprise, after deciding I had enough, LuxSauna and Garett informed me that I could return the sauna. Here is the catch - and let the buyer definitely beware of this one: I had to pay to ship the sauna back and the fine print buried in the web site states a 25% restocking fee.

So, the money back guarantee offered by luxsauna is - You will still pay approximately 30% of the total cost even if you decide you don't want the sauna.
Should you decide to call customer service - Good luck. They very rarely answer the phone.
David Shurtleff the owner who uses the name David Floyd will certainly be of no value should you have a problem.
As for Garett Gordon - he is just a liar from the get-go.
I would encourage two things:
1. Read all the available rip-off posts about this company.
2. Buy from Sunlight or some other company who believes in integrity and customer service.
One positive note: Dave Hasty at the warehouse was most helpful, at least as much as he could be in this situation.

The delivery team that attempted to assemble the LuxSauna, were not as retarded as they appeared, i just think they had a hard time reading CHINEESE. It was frustrating, but quite the site to watch.

The plug at the end of the cord was a 20 amp plug, a fact that Garett Gordon failed to mention. Not only that, it did'nt even reach the outlet.

All in all, this was a very disappointing experience and I wished I would have done a bit more homework.

Later I found out that the company was in some sort of bankruptcy proceedings. Who knows on this one...

Do your homework before buying a LuxSauna.

Good Luck
Caveat Emptor

Feeling Scammed

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