I was so excited the first time I ordered hair from Luxury Locs. I got my hair ontime and it was exactly what I ordered. I ordered from them 2 more time after that and told all my girls who wear weaves about them. They to ordered. One day my girlfriend ordered hair for the 2nd time and she was telling me she was having a major problem with the. She told me that they were giving her fake tracking numbers and didn't send the right hair. It was 1 month later when she finally got her hair. I had my hair for almost 3 years and thought it was time to buy another batch. I was a little skeptical because of what my girlfriend had just went through. But I went ahead and purchased some more hair. I placed my order for over $800 dollars in hair. When I received the hair it was 18 inches in length. My order was for 27 to 30 inches in length. The owner Renee reassured me I would get my hair and it never came...Please be ware of this company. They also go by other names on the web...Pure Indian Remy Hair.com...BEWARE

This company is a rip off in is operated by liars. I order hair 7/15/09 for next day shipping, I didn't receive my hair at all. My card wasn't charge. So Monday I call in told them I didn't want the hair amymore. Renee said no problem, your card has not been charge. Tuesday Keith call in leave a message on my voice mail."Hello Ms. Johnson this is Keith from Luxury Locs, sorry for the incovience with your hair, but we can ship it free next day free of charge, but we don;t knkow what day we will be able to ship it. Your card has not been charge, if you are still interested in receivng the hair give us a call." He left this on my voice mail. I still have it, I plan to use it at court. Do you know he charge my card anyway. After I left exactly seven messages telling them not to charge my card. Renee call back in I told her that I didn;t want the hair again, she place me on hold then some how the phone got disconnected, when I call back no one answered, nor did she call back. After calling 3 more times leaveing irate voice mails, Keith call back in said Renee told him I said ship the hair and she call back 10 minutes after him saying he told her to ship the hair. Finally Renee sent me a fake ass conformation number stating that it was for a refund that I have yet to receive. It unfortaunately the things this company send you through. I start myprocess on taking them to court. Good thing I have familly in Atlanta. DON'T DO BUSINESS WITH THIS COMPANY. Also the owner April never called me back.

If you can say SCAM ARTIST or LIARS you will probably be talking about luxury locs. I have ordered from this company for about the last 2-3 years and needless to say I have had multiple issues with their service (or lack of) but this last time will be my last with them. As everyone else that complains I ordered my hair with custom coloring. The custom coloring (according to Renee) was supposed to take 3-4 days and I payed for two day shipping, which is a total of six days. I didn't receive my order for two weeks! When I received the hair it seem to be missing some so I took it to the post office and had them weigh it and it was two ounces missing. This doesn't seem like a big deal but a pack of hair is normally four ounces so I was missing a half a pack of hair and not only that but they cut my hair into two pieces! I callled Renee immediately telling her what had happened, she had the audacity to tell me to send it back and they would weigh it and if it was short they would send the right amount. So, after my hair arrives late you want me to ship it back and then wait for you to re-ship it to me? If I had an eternity to wait that would've been fine but since I had already rescheduled my appointment twice because my hair was late this wasn't an option. I asked her for half my money back since they sent me half a pack of hair and she refused. I then filed a complaint with paypal and a dispute with my bank for a refund. It really amazes me that as soon as you google luxury locs name, other than there website the entire first page on google is nothing but complaints. It also amazes me that the Better Business Bureau has their rating as an "F." And I find it even more peculiar that EVERYONE not matter what website you review has the exact same complaints! These people have no relationship to one another, are located all over the U.S and some are even international! Either their order was late, they received a faulty tracking number, they didn't get their hair or they did not send the correct product. Now I'm no scientist but if it walks like a duck and quacks like a duck it's a damn duck! These people have been playing this game for a long time. If all these people have went online to complain you can probably multiply them times 100 for the people who didn't make online complaints. My reccommendation to everyone is everytime they screw up your order go to paypal and request a refund, make a complaint with the Better Business Bureau and keep making post like these. I know for a fact that if Paypal continues to receive the same complaints about their service and requests for refunds they will terminate their business with luxury locs. A well known company like Paypal is not going to let a business like luxury locs ruin their name. Last but not least I think its really sad for luxury locs to conduct this kind of business. As an African American I would want nothing more than to support a black business. I feel that it is a shame I now have to order my hair from the Indians just to get some decent service!

Collected payment immediately - waited a week to ship products despite advising products would be received within 5-7 days. When package finally received 10 days later most expensive item ordered not in package. No mention of the missing item and company refusing to return emails or phone calls. Moving to file a fraud report and am pursuing legal action against them for fraud. If possible would like to build enough evidence to have their business license revoked.