Luxury Motors
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Category: Automotive
Contact Information
640 N. LaSalle, Chicago, Illinois, United States
Phone number: 877-8132495
www.luxurymotors.com
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Luxury Motors Reviews
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Ottis
January 20, 2009
Terrible company
I bought a 2001 Audi S4 from Luxury motors on April 2nd 2005. I got it for what would have been a great price if the car was what they said it was. I also purchased an extended warranty at that time from them. The bottom line is that the car had a dirty title.
The warranty, which was by easycare, ended up paying out on all the repairs which totaled well over $30, 000. The car was a lemon. The B5 platform Audi does have a history of being an expensive car to maintain but the problems on my car for the mileage were excessive... more to come on this
I would like to start off by saying that their service department was a joke. It would take them forever to fix the car, mainly because it would often sit for a week or more before it was worked on. The fact that they are certified to fix Bentleys means nothing because they use different mechanics for different cars.
There were issues that took anywhere from three to six visits to resolve. Some issues were never resolved by them. And often times right after a service new issues would arise which made me think something was going on. The last straw came after they replaced the rack and pinion but ended up making the steering loose... i took the car back six times to get this fixed and ended up having to go to an Audi dealer who identified the problem as a screw that was left loose by technician who had done the steering work at Luxury Motors. They did re-reimburse me for work done at the Audi dealership. When I switched mechanics and started taking the car to a reputable shop all the constant problems stopped
As far as the car is concerned I was told that it was accident free and that it had a clean title. Three years later when I decided to sell the car I was told by the dealer that I was going to trade into that the car had been in a previous accident and that the car was suspect of having odometer fraud. Fortunately for Luxury Motors and me the car was totaled in a collision and legal action was avoided because my insurance paid out.
They are dishonest people who knowingly miss-inform their customers. Their customer service is non existent and it would be best for anyone to avoid doing business with them.
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Baker
January 14, 2009
Awful company
I bought a 2001 Audi S4 from Luxury motors on April 2nd 2005. I got it for what would have been a great price if the car was what they said it was. I also purchased an extended warranty at that time from them. The bottom line is that the car had a dirty title.
The warranty, which was by easycare, ended up paying out on all the repairs which totaled well over $30, 000. The car was a lemon. The B5 platform Audi does have a history of being an expensive car to maintain but the problems on my car for the mileage were excessive... more to come on this
I would like to start off by saying that their service department was a joke. It would take them forever to fix the car, mainly because it would often sit for a week or more before it was worked on. The fact that they are certified to fix Bentleys means nothing because they use different mechanics for different cars.
There were issues that took anywhere from three to six visits to resolve. Some issues were never resolved by them. And often times right after a service new issues would arise which made me think something was going on. The last straw came after they replaced the rack and pinion but ended up making the steering loose... i took the car back six times to get this fixed and ended up having to go to an Audi dealer who identified the problem as a screw that was left loose by technician who had done the steering work at Luxury Motors. They did re-reimburse me for work done at the Audi dealership. When I switched mechanics and started taking the car to a reputable shop all the constant problems stopped
As far as the car is concerned I was told that it was accident free and that it had a clean title. Three years later when I decided to sell the car I was told by the dealer that I was going to trade into that the car had been in a previous accident and that the car was suspect of having odometer fraud. Fortunately for Luxury Motors and me the car was totaled in a collision and legal action was avoided because my insurance paid out.
They are dishonest people who knowingly miss-inform their customers. Their customer service is non existent and it would be best for anyone to avoid doing business with them.
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Parker
January 13, 2009
Fraudulent activity
I bought a 2001 Audi S4 from Luxury motors on April 2nd 2005. I got it for what would have been a great price if the car was what they said it was. I also purchased an extended warranty at that time from them. The bottom line is that the car had a dirty title.
The warranty, which was by easycare, ended up paying out on all the repairs which totaled well over $30, 000. The car was a lemon. The B5 platform Audi does have a history of being an expensive car to maintain but the problems on my car for the mileage were excessive... more to come on this
I would like to start off by saying that their service department was a joke. It would take them forever to fix the car, mainly because it would often sit for a week or more before it was worked on. The fact that they are certified to fix Bentleys means nothing because they use different mechanics for different cars.
There were issues that took anywhere from three to six visits to resolve. Some issues were never resolved by them. And often times right after a service new issues would arise which made me think something was going on. The last straw came after they replaced the rack and pinion but ended up making the steering loose... i took the car back six times to get this fixed and ended up having to go to an Audi dealer who identified the problem as a screw that was left loose by technician who had done the steering work at Luxury Motors. They did re-reimburse me for work done at the Audi dealership. When I switched mechanics and started taking the car to a reputable shop all the constant problems stopped
As far as the car is concerned I was told that it was accident free and that it had a clean title. Three years later when I decided to sell the car I was told by the dealer that I was going to trade into that the car had been in a previous accident and that the car was suspect of having odometer fraud. Fortunately for Luxury Motors and me the car was totaled in a collision and legal action was avoided because my insurance paid out.
They are dishonest people who knowingly miss-inform their customers. Their customer service is non existent and it would be best for anyone to avoid doing business with them.
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August 20, 2008
Terrible service
I recently drove over to Luxury motors in orland park because i was interested in the 2005 audi A4 they had. when i got there a sales man gave me the kesy to the car and i went to check it out. the car was in a horrible condition it looked as if someone had spilled a cup of coffee on the dashboard and the leather seats. the sun visor was falling off when i moved the shifter the plastic was cracked. I took the car out for a raide and while i was driving it it was vibrating. this was a turboed car and when i hit the gas to floor it to see what it can do the car barely moved thats when i knew there was something wrong. wen i got back the sales man and his manager told me they can't do anything about the price so i left. they kept calling me telling me they have other people interested i told them to go ahead and sell it because they were asking too much for it anyway. I thought the phone calls would stop by they didn't. Jason the sales man kept calling and i just ignored the calls. Then finally His manager called me and when i explained to him that the car was in really bad shape and they only offered to fix it up if i bought the car it was a bad deal. i then told him i seen the same car at a different dealer ship and it was in perfect condition and even cheaper, he raised his voice at me telling me that thats not possible (when i really did) and he started screaming at me saying he dropped the price on it just for me and so on... when i told him i don't want to argue with him and that i wasn't interested he began yelling again thats when i hung up the phone...
Also when i was there i asked to see the carfax report for the car 3 times and they never brought it out to me. I had my friend who is a mechanic drive over there and check out the car by him self ..when he did he told me the car was leaking turbo fluid and there was deff something wrong with the car.
POINT BEING luxury motors are a ripoff and don't go there.
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June 12, 2008
They're rather Sleazymotors
When you sign a lease with these sleaze balls make sure you have an attorney write a separate clause regarding termination fees. Sleazymotors.com will tell you can opt out of the lease by paying the termination fee on the lease agreement. They will not tell you that also includes the amount left on the lease in addition to the termination fee in fact they out right lie about it.
The best part is the individual who writes leases at the Downers Grove location told me the scum who was pulling this scam is no longer with the company in other words "we are sorry you got ripped off".
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April 13, 2008
Scam and cheating!
I purchased a 2004 Land Rover Range Rover from Luxury Motors with the understanding that the radio was not working but there was a bumper to bumper manufacturer's warranty from Land Rover North America and servicing the radio would be covered.
I contacted a representative from Land Rover North America and once they ran the VIN they assured me that there was no warranty on that vehicle and they informed me that there was a Lemon Buy Back. I called Luxury Motors everyday and I wouldn't get a returned phone call from the salesman. Even the receptionist stop answering the phones and let voicemail pick up.
About a month later, I left a voicemail for the salesman and threatened to sue and they called me back maybe two weeks later and stated that their service department would fix the radio. They had my truck for 4 days and I had not heard back from them. I called the service dept and they stated that the vehicle had not been touched because it was not under warranty. They're the ones who told me to bring the vehicle in for servicing in the first place. I contacted the GM by email and he replied to me in 2 business days stating that he would investigate the matter.
I have not heard back from him. I got the BBB involved and they contacted the GM. In an email he stated that he was willing to fix the truck and still is and he told them to have me contact him directly. I have called this man more than I can count and still there's no reply. This was a $35, 000 purchase and I do not have a working radio. I priced how much the cost would be and it's about a $2500.00 job. Luxury Motors need to change they're names to Scam Artists Inc.
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