I was charged a restocking "fee" of nearly $90 total (I'm including the inflated shipping cost) on a purchase of $225.64 even after their sales person insisted it was the correct product. Worked with them to purchase a replacement. I was promised a "reduction" in restocking fee from 25% to 20%. Two months later, all is finally done, except restocking fee is 25% not 20%. I call, am told the 25% is a "reduced" restocking fee from 35%. Shipping is also $29 via their pre-paid label, I am not informate of this. I call UPS - actual shipping cost for that size boz to that zip code, with corporate account is $12.00.

Here's a word most New Yorkers should understand "Ganif". That's what these fellows are. They are slow, forget their verbal promises, constantly shift things in their favor - shifty folks. Unless you get them to send you everything in writing, such as "this is the correct item and we will refund everything, 100% and not gouge on the shipping if we make a mistake." If you can't get that from them, it's best to pay a little extra to deal with folks on the up and up. I was charged a restocking "fee" of nearly $90 total (I'm including the inflated shipping cost) on a purchase of $225.64 even after their sales person insisted it was the correct product. Worked with them to purchase the "right item" but this time was smart enough to insist on that confirmation in writing. I was promised a "reduction" in restocking fee from 25% to 20% because I was re-ordering the correct part. Two months later, all is finally completed, including much delayed refund, except restocking fee is 25% not 20%. I call, am told the 25% is a "reduced" restocking fee from 35%. Shipping is also $29 via their pre-paid label, I am not informed of this. I call UPS - actual shipping cost for that size box to that zip code, with corporate account is $12.00.

So here I am complaining about a lousy $14 dollars. I just don't like being taken advantage of and lied to. Plain and simple.

Here's a word most New Yorkers should understand "Ganif". That's what Luxury Home Outlet is. They are slow, promise deadlines that aren't met, forget their verbal promises, constantly shift things in their favor - shifty folks. Unless you get them to send you everything in writing, such as "this is the correct item and we will refund everything, 100% and not gouge on the shipping if we make a mistake." If you can't get that from them, it's best to pay a little extra to deal with folks on the up and up.

LuxuryHomeOutlet.com advertises low prices and free shipping. However, once you get to checkout, they tack on a substantial "handling fee" which puts their prices above their competitors.

I find these tactics annoying and dishonest. I will never shop with these guys again.