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Kiope
July 7, 2011
Do not order from these jokers
TERRIBLE! I think this site is run out of China - SO BAD. Never got order - worried that they have my credit card details! DO NOT ORDER FROM THESE JOKERS!
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speedy39
June 22, 2011
won't refund money
I order three hair products on line, they shipped two charged me for three, the other two came weeks after I ordered and came frozen and broke so I spend the two Items back.
I mailed the products back certified so I would know when they received them which they did 23 days after receiving them I still did not get a refund. so I called them at (888 506 4666 Just in case you need the #) with my credit card company on a 3way call. they said they would refund me in full and that was Feb 23 2010 and its June 22 2010 and i still have not gotten a refund . they don't answer my calls and don't reply to my emails.
so please don't buy anything from this company.
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meonline
April 11, 2011
Luxuryparlor.com - NEVER AGAIN!
I've given up the thought of returning wrong product, after unsuccessful attempts at phone & email attention, since I see I'm not alone - and both the wrong product & that which I want say "temporarily unavailable" on their website.
I ordered 2 Vichy Spray Deodorant Ultra-Fresh (a man's product). The packing slip was accurate, but the product received was Vichy Deodorant Ultra-Fresh (which seems to be a woman's product) - not good naming on the part of the manufacturer, but my complaint is total lack of response to my attempts to make it right.
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Kiarone
March 16, 2011
Worst on-line ordering experience I have ever had
Horrible experience!!! Stay away!!! Worst on-line ordering experience I have ever had!! It took forever for my order to come!! They NEVER answer their phone!!! SO UNPROFESSIONAL!!! Trust me, trust me, trust me...order from ANYONE else...but NOT THEM!!!
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Needo21
February 16, 2011
I've called, written emails, tried to talk to someone via their live chat and they disconnect you
This website should be shut down. WORST CUSTOMER SERVICE EVER. I've called, written emails, tried to talk to someone via their live chat and they disconnect you. They owe me money. DO NOT ORDER FROM THIS WEBSITE!!!
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Greplet
February 3, 2011
I ordered shampoo and conditioner totaling $68 and never received them
I ordered shampoo and conditioner totaling $68 and never received them. After several calls and e-mails with no response I called my bank to file a dispute and get my money returned. This company is a scam. Google should shut down their site. Do not order from them.
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Naller
February 1, 2011
When you try and contact them to get an issue resolved, they're not available
Products are fine - but they have a tendency to engage in "bait and switch" where they sell a discontinued product on-line and then substitute another product in its place. Their shipping page says that "orders are inspected three (3) times during the picking and shipping process", which apparently is hooey. And when you try and contact them to get an issue resolved, they're not available.
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Isterma
January 31, 2011
They have a tendency to engage in "bait and switch"
Products are fine - but they have a tendency to engage in "bait and switch" where they sell a discontinued product on-line and then substitute another product in its place. Their shipping page says that "orders are inspected three (3) times during the picking and shipping process", which apparently is hooey. And when you try and contact them to get an issue resolved, they're not available.
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Kransone
January 26, 2011
Using Luxuryparlor.com may be the worst online buying experience I've ever ha
Using Luxuryparlor.com may be the worst online buying experience I've ever had. Briefly: ordered 12/23; order shipped email 12/29; live chat conversation on 1/10 to find out where order was. It took half an hour to find out that the order had partially shipped that day; arrived 1/15 - 2 days later than promised; last item supposedly shipped 1/14 - have not received as of 1/23. No response to emails or phone messages and the live chat will end communication without warning. I count myself lucky to have received 3/4 of my order correctly. Terrible merchant. I went for the low prices, but it wasn't worth it.
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