I have a mini cooper that has been malfunctioning for the past 2 weeks, it has already been in to Lyndhurst Auto to get repaired, they gave it back to me after resetting the computer of the car, and charging me quite a bit of money to do so. 4 days after i got it back the malfunctioning started again, my car is an automatic but it is not changing gear & it is shuddering while i drive it, it does not break properly and feels very unsafe. I took it back to Lyndhurst yesterday. Funi is the person i left my car with, she never phones to update me on the progress of my car, i have to phone in and ask about it every few hrs. the most recent update i have got is that there is nothing wrong with my car! they have taken it for a test drive and it goes fine! I'm not sure why they do not have a reliable way of doing an analysis of a computer malfunction! i have told them to reformat the software of the computer becuase my car is not going fine, it is not changing gear, but apparently the only diagnostic they r able to do is a test drive around the block. I am very frustrated with Lyndhurst Auto, BMW is a huge brand that should take more pride in customer service and resolving problems!