Hi, this board was marked K7DMaster SALE, only 1 left! $139. It was microstar factory exchanged, not used, we have no control over this. It was sold to him with a 1 year dealer warranty, which is our default warranty as stated on his sales receipt. It was in stock for 2 years and the box may have been worn a little. He received a good board direct from Microstar for a great price. He called stated it was used and I said no its Microstar factory refurbished(which are usually repaired or new product)If we had listed as refurbished their would have only been 3 month dealer warranty. He wanted to exchange the KD7Master for the KD7MasterL, the latest version, and I told him fine, we would wave the cost of shipping the new board if he returned the old board. He was unwilling to pay even 1 shipping charge so we compromised and stated we would refund an additional $7.50, half the cost of returning it, which was more than enough to cover his cost to return by ground shipping. We never heard from him again, until now, sorry but shipping is an expense and not always refunded, we would have refunded in full including shipping if the board was DOA or failed but its in working order as far as we know.
IN CLOSING 5/29 We said shipping is an expense NOT "shipping is expensive..." Our return policy is clearly stated on our web site, however we are refunding this customer $15 shipping charge today, but the 30 day upgrade/refund period has expired. I hope he realized he is responsible for return shipping as posted on our website for all defective returns, tradeins or refunds.