Upon realizing that my $2200 paycheck from work had not cleared yet, I called M & T bank to inquire. The rep told me that it is a mistake and everything is cleared. I then utilized my debit card to make a few daily purchases throughout the next day. Woke up today, and I have 10 overdraft fees on my account amounting to $370.00...on top of that my paycheck STILL have not cleared. Spoke to another rep today, and then a supervisor, and supervisor tells me that unfortunately she doesn't care what I'm telling her (that a rep of hers told me my funds were available) she is not going to remove the overdraft fees. She continued to tell me that she won't play the game of "he said she said"...to which I responded "Please review the recorded phone conversation that I had with your representative"... The Supervisor said that she would review the conversation, but either way, she will never remove the overdraft fees.

I was TRICKED into getting $370 in overdraft fees by M & T Bank!

Scams!

On 12/30/2009 I deposited a check for $10000 into my checking account. The check was from my Charles Schwab account and was written to me by Charles Schwab. Today I looked at my account and M&T had put a two day hold on the check. The checks I wrote for the end of the year bills caused M&T to draw $2500 from my overdraft protection.
They never notified me and because I had their $2500 for seven days I had to pay $12.30 for the privilege.

In the last two weeks M & T Bank took out insufficient fund fees from my acount at least eight times. I have repeatedly had to email them with their mistakes, but only received three of the fees back as they called it a "Courtesy". Sorry, but it was their mistake and not a courtesy. This bank really is horrible. The fees against my account were taken when clearly there was a positive amount in the account. It only became negative when they incorrectly placed INF's on my account. I am already looking for another bank.
Also, the online banking is a joke. The companies i pay through this system complain that they are not receiving the checks two weeks after i have them taken out.
All former Provident bank customers...Find another bank to handle your affairs because this one is a wolf in sheeps clothing.
Then again I guess the customers have to help them fund the Ravens.

Tell me how in the year 2008 we have a main branch in Monroe ny that is not handicap assessible. Do you know what a teller says after i have to assisted my dad who is legally handicap upper a set of step where he can not even hold on to the handrails because their too thick and he has arthritis in both hands. Then after the hassle of getting up the steps we go to the teller and tell her what just happen and how it was very difficult for my dad to come inside. She says " well the new building will be handicap assessible" Great but how does that help me now. then to top it off we were treated as if we didn't matter and when ask to speak to branch manager he was to busy to help and there was nothing that could be done He didn't even come out to the office to access the situation. How can people be so cold, rude, and uncaring of a persons situation. A long term customer doesn't matter away more . what does matter is how much you can give them and then they might be able to help. so unless you are very wealthy do not open a account with M & T bank because customer with a set income or hard working family are not the kind of customers they want. So watch your money with M & T they are crooks.

There is an erroneous NSF fee posted to my account. I called M&T Bank at 10am on Saturday 5/24/08. The girl who answered the phone told me the NSF fee was posted to a transaction at a mini-mart a week prior to my call. My account online showed it was posted to an ATM withdrawal 2 days prior to my call. She was confused, put me on hold, then came back on and told me that "Josh" would call me back by 12pm. Today is 5/28/08...I still have not heard from "Josh". I work full time, and do not have the opportunity to go to the branch office or to make repeated phone calls to them. This happened to me in February, too. This bank has taken NSF fees out of my account on numerous occasions for no apparent reason. When I call, they give me a half-baked excuse. I will be closing this account, because what recourse do I have? It's a bank, they know what they're doing with my money, right? I don't think so!! They have also refused to help me with a transaction a different company posted to my account, which resulted in an NSF fee. The other company refunded me, but will not send a letter to M&T on my behalf to have the NSF fee reversed. I offered to fax the email stating that to M&T, they said basically that I'm out of luck. I have all the emails that went back and forth between myself and an M&T customer service rep, and the emails from the other company that I should be able to use to clear this up. M&T is more interested in keeping my money than in helping me clear up an error on my account.