I had high hopes when I took my car in for service at 3560 Old Spanish Trail Houston TX. The sales agent, Ali Khan, appeared to be interested in satisfying me. In fact, he told me that the body work and paint would be completed within a week. I even left the car at the repair center when I received the estimate.

Three weeks elapsed before the car was finally ready. When I saw the car 2.5 week after I had left it at the center, the car had been painted. However, the side molding had not painted and there were no pinstripes on the car.

I picked up my car at the end of the third week. What became apparent immediately is that Mr. Khan had not certified that the work on the car was completed satisfactorily -nor did he appear to care. If he had he would have checked the entire car before I picked it up. At great inconvenience to me I had to return the car to Ali Khan to have the hood and door repainted. I also discovered the body work on the back just under the rear window was very poorly done. Once again Mr. Khan had not certified that the work on the car was completed satisfactorily.

Mr. Khan's communication skills may seem adequate because he is at first polite, at least until he is questioned about anything. Mr. Ali Khan has a difficult time supervising employees and satisfying customers. His refrains to me were comments like, "You didn't ask, " and "Why didn't you check.." To these comments I can only respond that Mr. Khan needs basic manager-customer training. As an agent of MAACO he is responsible for checking the work of his employees and giving customers essential information without them having to ask for it.

Mr. Khan had the option today to satisfy me regarding the poor body work on the back and his lack of correcting it during the 2nd time I had to take the car to him. No, he never bothered to tell me he had to ask corporate for permission. I found out about the need for corporate permission after making two phone calls to him. Not the way to build a business.

I have other concerns about this store at 3560 Old Spanish Trail.

Bottom line: The poor body work on the back of my car on the driver's side must be corrected immediately.

I have been with MAACO since the late 1990s - I have all the sales tickets to prove it. I know that MAACO is capable of much better service than Ali Khan is providing.

By the way, Mr. Khan possesses very poor sales techniques. He did not try to up sell once. He gives his customers very little information. You might consider sending this young man back for training. I'm pretty sure your sales could rise at the 3560 Old Spanish Trail location with customer service that is genuine.

I am waiting for a date & time to return my car for the 3rd time to 3560 Old Spanish Trail to get one job done right.

DON'T EVER GO TO MAACO TO GET YOUR CAR PAINTED!! They will mislead you and deny responsibility for their sloppy work, and you'll get no help from their corporate Customer Service Department.

At the Maaco at 6601 Old Cheney Hwy in Orlando, we bought the 5 yr warranty, which they claimed was on sale. The work order says "Super Prep", and "Sand and Prime as needed". They just sprayed over the old paint. $835, plus emblem replacements and labor came to $1500. I have all the paperwork and receipts.

When the paint blistered within 6 months, I took it in to be fixed. The owner became rude and argumentative. He was antagonistic the whole time, and couldn't understand why I wasn't happy, when it was under warranty.

I just happen to believe that it should have been done right to begin with.

When I went to pick it up, I asked him to pay for my rental car, since they were responsible for my other car needing to be left there. Also, there were two scratches on the front bumper that weren't there when I brought it in.

I as a female frankly felt threatened and unsafe when the owner became angry, loud and antagonistic.

I had two friends with me, thank goodness, and the owner started to argue with them, and yell. After I said, "$1500 dollars and you can't sand the car?"

He lost his temper and said he won't honor the warranty, he's through with my car.

This man cannot control himself, and I felt unsafe around him.

I complained to Maaco Corporate, and after talking to me once, they never called back. Obviously their public image isn't important to them.

the job maaco did painting my 2002 chev avalanche was shit, , no wet sanding was done paint chip marks are now under the paint and you still can see them. that shop did a shitty job and it cost me over 1.600 dollar. you know i could have just shitted on my self when i got my truck back. the next time i need a paint job ill just take my truck to a tager, one who spray paints walls and trains, and anything he can find to tag, not maaco, those assholes in indiana .if there is anyone doing a class action law suit please contact me at pbsbusiness @aol.com

This is crazy!!!

I took my truck to maaco to have some work done. I actually didnt need work or paint i just had extra money and wanted it done. I paid them $1000 upfront and they told me 1200 to 1500 depending on the body kit. After they tried to raise it to 1700 to 2000 and thats after the service guy kevin kicked a hole in my running board. So now I feel I had to stay there cause otherwise I would have to pay for a hole that wasn't there. The body work was shady and the paint was worse. They didnt paint the back doors and got primer all over parts that werent even supposed to be painted. So im suing. Theres more to it but trust me people DO NOT GO TO MAACO

I had Maaco in Pasadena, Texas paint my gas tank and two side pieces for a motorcycle I am restoring. I was clear that the tank, being 25 years old, had some dents and rough spots that needed smoothing out and that two side pieces needed to be painted two toned. Well I got my two side pieces and they were painted one color and for my tank, not only did they just paint over the dents without doing the bodywork, they painted the inside of the tank. As a result of them painting inside my tank, the paint peeled off and has clogged my fuel system. They fixed the work on the side pieces (after pushing back though) and refused to fix the horrible job on the tank or pay any of the damage to my motorcycle.

Not only did they do crappy job, but when I tried talking to them to get this sorted out, they were rude and accused me of being a liar. Things got really absurd when after complaining to the Better Business Bureau, they flat out lied by saying that I became threatening and that everything I claimed in my complaint was not true. Incredible!

Not only are these people not skilled enough to do a decent paint job, but they are dishonest and you should not risk losing your money with these clowns.