While I was stationed in Germany, I placed an order with MAACS on 29 Nov 07, was charged in full at the time of placing the order, and never received my merchandise. I contacted the company via phone, email, web site, and even sent my father down several times to try to resolve this issue over the past two years. After all of this, I never received any response, merchandise, or my money from this company. This month, Aug 09, I flew back to the states from Germany, visited Maine to get my refund back from this company. After spending thousands of dollars, trying to recoup several hundred, I find that the company has relocated and did not leave a forwarding address. This company is supposed to be owned by a disabled vetren and claims to hold GSA contracts to provide the military with these uniforms. If the owner is a disabled vetren, she is bringing discredit to the service she served for by ripping off those who are currently serving and relied and trusted her company for much needed military uniforms. I know there are several hundreds of other vetrens who are currently still serving that are in the same situation as I am.
This company needs to do what it needs to do to make things right, and they need to do it ASAP.

MAACS purports to sell military uniforms and perhaps it does, but certainly not the type that I paid for. I have been waiting for my uniform or refund for over a year. I see that there are many others in the same situation. I have filed a complaint with my State Attorney General's Office. Please do the same. This business cannot be shut down if people only complain on consumer websites. The Attorney General's Office in each state is there to serve consumers. Please join me in complaining about this business. It is especially dodgy that MAACS does not list a corporate address or telephone number on their website. Apparently, MAACS is located in Maine, but it is not a registered business with the Maine Secretary of State.

This company is by far the worst I have ever dealt with. They have essentially stolen almost $300.00 from me. They continually lie about the state of my refund. They refuse to return phone calls or emails. The owner of the company will not step out from behind the green curtain to own up to the mess that she calls a company. These people are criminals yet continue to operate as a seemingly legitimate business. I read these posts and, y story is 99.9% the same. I ordered...nothing came...I called...no information...I requested a refund...no money...lies...lies...more lies. This "company" needs to be shut down.

Here's an update for all from my complaint I filed with the BBB of Maine.

MAACS has yet to respond, ever... after 3 electronic ticket complaints. In case no one else noticed, that server has been down for at least a week.

Response from the BBB of Maine:
"We have written to the business two times on your behalf and we have failed to receive a response to your complaint. Unfortunately, BBB can not compel businesses to answer complaints. In these instances your complaint becomes a matter of record with BBB and is important in connection with investigations and answering inquiries about the business. It is possible that the business has adjusted this matter to your satisfaction after you filed the complaint. If it has we would appreciate it if you would let us know (click here).

If it has not, we strongly recommend that you pursue this matter by contacting the following agency for assistance:
Maine Attorney General Consumer Protection Unit
6 State House Station
Augusta, ME 04333
This is a State Government Agency

207-626-8849 or 800-436-2131 for the Consumer Mediation Service Department of the Attorney General. This division monitors the types of problems consumers are having around the state by providing free mediation and complaint resolution service to consumers who have a problem with businesses. It provides information on consumer protection laws as well as referring consumers to other appropriate agencies for assistance and enforcing the state's Unfair Trade Practices Act."

http://www.maine.gov/ag/consumer/complaints/index.shtml

We have already submitted our complaint to the Maine State Attorney General (it's a simple form to download, complete and mail) and would love to see you all voice your complaint where it will make an impact and put a stop to MAACS unconscionable business practices directed at our active duty service men and women.

-RJL

Just like the others who were ripped off by this company, I was promised a refund 3 times (which never came). Then finally got the familiar email from Allison saying to have my credit card company reverse the charges. However, since I'd ordered it 8 months before they would not. Since then I have not heard word one from my emails and trying to use their "efficient" ticket system. This company is a complete scam. I hope others will heed the warnings before falling into this trap.