Just in case there is any doubt remaining... check out there BBB rating

http://reports.bosbbb.org/Boston/Public/Reports/BrandedReport.aspx?&firm=95815

All - file a complaint against MAACs with the Maine Attorney General's Office, they are filing a Class Action Lawsuit against Allison MacDonald.

I have ordered an ABU rain suit for my husband for his deployment. I have ordered it in Jann08 and then on Feb 15, 2008 MAACS sent me an e-mail stating it was going to get shipped out with in 10 days. Well by this time my husband had already left for the desert. I have been trying to contact them about it and they seem to bypass my questions and just keep on syaing that they do not have his size but according to their website it is still available. Well we are stationed in rainy England and he is definatly going to need it when he gets home. It is July 08 and we still have nothing. I do not care that their was a fabric problem. They should not have taken out the money for the item until it was shipped. You can never get ahold of anyone either and now they are only open 3 days a week. I think everyone should get together and file a lawsuit on them to get all of our money back.

I canceled this order #30977 when I returned from duty in Afghanistan in March (4 March) this is the middle of May and I still have not received my refund of $166.20, as stated by the customer service representative Linda, I also have email confirmation of my canceled order and it states that a refund check will be mailed within 6 weeks. Well its past 8 weeks now and no refund or contact has been made with me. I have left numerous emails and phone messages with the customer service personnel as well as the owner of MAACS Allison Macdonald with no replies. I have waited in excess of 6 months for my order. I have been told multiple times that I would be receiving my merchandise both on the telephone and e-mails in which I had saved. I requested a refund and then checked on the status of the refund I was told that they have not received this and could not see that I have requested a refund and canceled my order. I do have an email conformation of this cancellation. Then the owner of MAACS was pleading with me to keep the order in which I canceled and continue waiting I e-mailed her back and clearly stated my dissatisfaction and with this purchase and wanted my refund. At the time of purchase there was no information supporting this delay on their web site or order confirmation this was very misleading they should be upfront with their customer at the time of purchase and inform their customers of delays. No response after numerous attempts to resolve this problem or to check the status of refund. I have made contact with the owner Allison Mcdonad, Christa, Helen, AJ, and Linda with no resolve.

If you have any problems with MAACS, i.e. slow shipping or refunds, it's useless to email/call MAACS. They'll eventually answer you emails, but their responses are fruitless. They even lie about sending refund checks, or FEDEXing them. For a company that interacts with our U.S. military, it's a shame they choose to deceive and lie to us. Our mistake for trusting in them. But, the best way to fight back is to cancel all orders, and contact your VISA or MASTERCARD company for a refund. I emailed MAACS repeatedly for my money back, but to no avail. But after calling my credit card companies, I already received my money back from them. And they will go after MAACS themselves. A lot better for them to do our dirty work, than to be lied to by MAACS. I bet their lies won't work with VISA and MASTERCARD. Serves MAACS right for being wrong.