This is the 3rd incident. Did not report the first two. You have a franchise owner that has made this Senior (Vietnam Veteran) very angry.

I am responsible to take my young neices to summer school. There are time when they get up late, and we are rushed and must stop by this store (23315) and pick up Hot apple pies.

On three occasions, during breakfast, they are out of apple pies. They tell us to wait 10 minutes. We don't have 10 minutes and so those children actually had to miss their breakfast, or we were forced to grab something at 7-11.

The first time this happened I spoke to the Manager at that store. He immediately started chewing out his employee in front of me. That is unsat. Being a former Marine you never do that.

It happened again about a week ago and happened again yesterday. That did it for me. I asked for the owners name and number and they gave me this number 800 794-9444. When I called it I asked for the owner, and was told an area supervisior would call me back. I am passed the point of talking to a middle man with wasted lip service. When I want to talk to a MacDonalds owner that's what I want.

The person at this number told me I would NEVER be able to talk to the owner. Then that means he must be dead, because telling this old Marine NO is a big mistake.

If I don't get an answer from you, that's fine. You will be seeing the results of what the PEN can do. You are never to big to not listen to your customers.

i am a self employed entertainer, and i often call for drive through at above mentioned, there is a young lady working there that i often see during a day when i take my chilldren, she`s is very helpfull and polite, but i belive that she is mentally handicapt, now on sat going into sunday 15/03/09 approx 12.30 this young lady was put to work outside picking up rubbish with bare hands, as i call there often i know of macdonalds policy that night staff are not allowed to leave premisses, i talked to the girl, and she was upset to be outside but if she refused she told me they would cut her hours and and they didnt listen to her anyway..i am very upset and very angry.. i would be pleased to give you the young lady`s name if you care to deal with this and contact myself, , , alison fox [email protected] or [email protected] i hope that this will be dealt with, hope to hear from you soon, alison fox