Incident = On 12/06/09 I purchased a bedroom set consisting of 2 nightstands, a 10 drawer and a 7 drawer dresser in Antique White. On 01/18/10 I received the 2 nightstands, along with a 5 drawer dresser (which I never ordered) and the 7 drawer dresser which did not match the rest of the furniture. When I spoke to my sales person, he said he would replace the order but I could not expect the furniture to match... When you purchase a collection of furniture, I think you can expect the color to be basically the same... On 02/19/10 Macy's sent the correct 10 drawer dresser but resent the 7 drawer dresser that had been previously returned. Neither dresser matched the 2 nightstands... When I spoke with the salesperson I was told again that I should not expect the furniture to match and that if I cancelled this order I could not expect them to place the order again. I asked for a supervisor and was told to call customer service. Customer Service seemed very concerned and promised to help resolve the situation. But after several weeks I realized all Customer Service would do is keep you on the phone for 45 minutes to an hour at a time while they research the situation, then say they will call you back but never do. Tired of Customer Service I tracked the Manufacturer, Crescent Furniture of Tennessee. Crescent Furniture directed me to the local Sales Reps.. One of the Sales Reps suggested I cancel the order with Macy's and reorder from one or two local stores that carry this line. After cancelling my order with Macy's the same Sales Rep tells me that Macy's has an exclusive on this line. So I go back to the MFG, Crescent. Crescent says this is NOT TRUE. And around we go. Basically 4 months after placing and paying for my furniture I have 2 beautiful antique white nightstands and two pieces of furniture the color of a bay leaf and no end in sight to this insanity. My clothes and office supplies now live in boxes in the bathroom...


At Macy's the left hand doesn't know what the right hand is doing and no one cares. !!!


Damage Resulting = This situation is enormously stressful and time consuming. Because Macy's does not follow through, you have to keep calling them back.. On a weekly basis I spend two hours or more..