I'm a younger adult and was using a healthy chunk of my savings to purchase my first sofa - my first solo purchase of any furniture. It was Black Friday, the day that I was moving a great deal of belongings in final preparation for a move. I went online to see if I could take advantage of any Black Friday deals. I browsed quickly online and found a 3-piece sectional on their website listed as an 'Apartment sofa.' I saw the price tag ($1, 099, now $849.00). I left quickly and drove 30+ miles out of my way to go see the sofa. I didn't like the baby-poop green color they had and special ordered the sofa to be delivered.

I saw a Right-hand facing 3-piece sectional in the full-size in the store. I said "I want this exact build, but in the apartment size and in dark brown. It's something like $1, 099."

The employee wouldn't quit stopping to chat - it took him nearly 45 minutes to find the sofa online and find the part number in his computer. He didn't even know about an apartment sized option. He finally found it and said "Oh yeah, here it is, that's a good price!" He then kept mentioning a protection plan, which I finally bought so that I could be done with the transaction. $1028.00 + Tax was my total. He said to call him the next week to find out the delivery date. I did and he said 'It'll be 4-6 weeks for delivery.' THANKS FOR MENTIONING THAT WHEN I WAS IN THE STORE! I nearly returned the couch but didn't feel like being out of my $206 deposit. I had to purchase a $300+ Futon and $50 of pillows to sit on the floor with, so that my roommate and I had somewhere to sit for the next 6 weeks, especially whilst we had guests during the holiday!

The couch finally arrived. It was the LEFT-hand facing sofa (1/3 of what I asked for) and no other pieces. The delivery guys thought I was crazy for just wanting one piece of the 3-piece sectional, but figured that I had the other pieces already. They convinced me to keep it so that I had somewhere to sit and said that I'd get this resolved quicker if Macy's knew that I had this piece already. False.

Over the past 2 weeks, I have made 2 additional visits to the store and have had at least 3 additional calls. The furniture manager upon my first 1-hour long post-purchase visit was very nice, was going to get right down to the bottom of things, etc. He said that I'd be taken care of and the associate with him said "yes, Macy's will eat the cost for our mistake." My roommate witnessed that and we went home relieved.

After more phone calls and another visit, things changed. The manager became a nasty jerk. He said that was listed on the website that the price was for the 2-seater sofa only, other pieces sold separately, but that it was just not well advertised. If that is the case, the associate in the store should have mentioned that to me upon purchase, which I told the manager. He retorted, 'you received what you paid for, although we will switch out the left for the right-hand facing sofa.' He said that the part number that the associate ordered was for a sofa and he had no way to verify that I wanted a 3-piece sectional. He said that the part number that he put in was for a sofa, not a sectional. I asked how the h*ll I was supposed to know what part number he put in. I asked for and expected a smaller version of what was in their showroom! He asked me if I had been told the $2, 600 price tag on the first day for the entire sectional, would I have purchased it? I said probably not. He said 'then we're back to square one. It's $2, 600 and you don't want it.' I fought him, stating that I was given the explicit expectation that I would receive a sectional, not 1/3 of that.

Both the jerk manager and the incompetent associate kept referring to a 1-800 Macy's customer service number for confirmation on the part numbers and the pricing, and they said that I'm stuck with this piece, or would receive a full refund if I wanted it. He said that he could discount the remaining pieces by about $350, for the cost of my futon, but it would be over $1, 200 for the remaining pieces. I asked for the store manager and regional manager's names. I received them, and whilst I was in his presence, the manager had the audacity to call the regional manager with me 5-feet away and tell her the entire story from his perspective!!! How unprofessional!

Now, it's about 10 days after that last face-to-face meeting. I've been playing phone tag with the Regional Manager. I highly doubt that I will get anywhere. I am DISGUSTED. I have purchased probably around $10-15k of clothing, handbags, house-ware, luggage, gifts, makeup, perfume etc, from Macy's and this is the last time that I will shop there. They have lost my roommate and mother as clients and trust me, this is just the beginning of my online ranting. There are laws that hold employers responsible for their employees actions. I will be researching this more to find out if this would be covered under that law.