On Aug 6 2010, I purchased a few shirts from the Men’s Dept. The first associate, Julie tried to run my Visa card and could not so she manually typed the credit card number. She seemed new and was not sure if the transaction went through or not so she went and got a second associate to re-scan the shirts one by one again, it’s now 9:15 PM and the store closed at 9PM. I signed the electronic pad to accept the $210 charges. On Aug 9, 2010 I logged into my visa checking account to find out two charges went through. I called my banking institution and was informed that both charges for the same amount were put through by Macy’s. Since Macy’s billed me twice, I was advised by the bank to work it out with the store. I called the store and was told by the Macy’s Rep to bring a copy of my statement showing the duplicate billing plus the receipt which I did. When I got to the store, Julie the first associate that scanned my shirts was working in the men’s dept. She knew exactly what she done wrong when I showed her the receipt and online bank statement. She quickly called the Manager on duty AnnMarie. AnnMarie spoke to me and collected the documents. I waited for a total of 45 minutes in the Men check-out while she took the documentation to verify in the upper floor. She returned and said the first associate attempted to void the transaction and the second associate billed me for the 200+ amount however for some reason the duplicate amount went through and it would take my bank approximately 7 business days to post/credit the amount back since Macy’s is showing they voided the first transaction. I have no IDEA what type of scam this is but retailers can not keep $210 of someone’s money for 7 days because they hire stupid employees that can’t operate their system correctly. The right thing for Macy’s to do was to credit me for the duplicate billing however an Asian lady steps up (without a Macy’s name tag) trying to explain the same load of crap. Then I tell them it’s not right for a retail store such as Macy’s to double bill their customers and then keep the money for 7 days. Suddenly a white Caucasian steps up (also without a name tag) repeating things for a third time. He informs me if I was not happy with Macys, then I could go ahead and file a fraud charge with my Bank. I told him I did not think fraud was necessary since this was a duplicate billing in error. I just wanted a credit for the duplicate billing so I could be on my way…the Asian lady is calling on her walkie talkie and now the Caucasian guys is also calling on his walkie talkie too. AnnMarie is telling me they can not reverse the duplicate billing. So I told all three of them, I will file a fraud claim with my Bank since Macy’s was only authorized to bill me twice for the same shirts. The Caucasian guy was taunting me and saying it was not fraud. He was saying things like we are done, we are not having this conversation. I took my black card which my husband and I have been a black card holder since 2005 spending an average of 2500-10000 per year with Macy’s downtown out and I folded it in half, MACY’s has LOST this customer for life since they are cheating their customers which is completely unethical. I backed up from the Men’s register and went up to the first floor to leave the store. The Caucasian guy followed me on the escalator and outside to the parking lot as if I stole anything when in fact MACY’S IS THE THIEF in this situation, they just stole $210 had I not log on to check my account!

Shoppers BEWARE of MACY’s duplicate billing practice when you use your bank/credit cards. I know the economy is tough on most Americans but to have a national retailer STEAL is unacceptable. They should be ashamed and I will post up with my company of 1000 plus employees, plus I am getting ready to email this to friends and family so we should stay away from MACYS. Only go there if people are up to losing time, getting bad service, being mistreated and having your hard earned money stolen. SO check your bank/credit card statements careful for those duplicate/MISC billings from MACYS.

Thanks for reading and take care. Best wishes to American and its people who continues to work hard.