Macy's Credit Card

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Category: Business & Finances

Contact Information
Oregon, United States

Macy's Credit Card Reviews

etuck June 21, 2011
Arrogant customer service
I had misplaced my invoice from last month and was charged a $25 late fee. When this rare incident happens, I always try to talk to customer service, - most service companies will reverse a one-time late fee charge without a problem as long as it is not a recurrent offense.
After spending 45 minutes of my life trying to get through to a customer service representative - I finally got hold of this arrogant guy who is negotiating a $14 fee for paying over the phone versus my late fee of $25!!!...geeee, I am saving $10!!! I told him I did not appreciate his tone and the way he was handling the situation. He just kept wanting to know when I would pay my amount due. I finally told him I would pay off the full amount and NEVER AGAIN use Macy's credit card! I am just wondering how Macy's can afford loosing customers in these tough times?
signol May 30, 2011
Charges and Fees
I shop at Macy's store once in a while. Every time I pay at the register, the sales clerk usually tries to entice me to sign up for the card to get extra discount. After a few of such attempts by the sales clerk, I finally agreed to apply for the card. The trap has been set.

I later made a purchase at the store worth of $30 and put it on my Macy's card. Here's the mistake I made. I have many credit cards and am on top of making consistent payment. I don't use the Macy's card very often, so i don't really check my statement every month. A a result I missed my payment. The late fee? It's a whopping $27 on the $30 I owe - that's a 90% increase. This is a sure way Macy's can make a profit kill fast, and forget about selling the products.

And unfortunately I missed my next monthly statement. So now I'm charged $37 fee because I owe them the inflated $57 from previous statement. The total I owe now is $94. By this time I realized what was happening and called in to resolve the situation.

I wanted to pay off the entire balance over the phone. Oh by the way there's a $15 charge to make a phone payment (no kidding). After my plea, the phone payment charge was reduced to $5. So made a total of $99 payment over the phone.

A week later I got a call from Macy's collection dept. saying my last payment attempt didn't go through. Why? Because the last agent didn't put the correct info into the system. So they got a return check. Oh by the way, a return check will cost me $25. So now I owe $124!! Unbelievable.

Today I gave Macy's collection dept a call and try to square this off. The agent wanted to charge me yet another phone payment fee of $15. I was furious, and told the agent that this is supposed to be making correct for my last payment, not a new phone payment. He agreed and dropped the charge.

Conclusion - It is just not worth the potential trouble you'll get into applying the Macy's card to save some money. No, in the end, I lost a whole lot more than I save. And Macy's has just lost a royal customer. This is a loose - loose game, Macy's.

For those of you shopperholic, maybe the card does you great savings if you are really on top of it making full payment every month. For there rest of us, my advice is just use your regular credit card and gain milage rewards on your card instead.

Macy's vulture policy makes sure they won't loose a penny to anyone and can make a good profit kill at the same time. In the end, they also loos some customers for good.
SCRedhead54 October 22, 2010
Do not use online pay service
Do not use Macy's online bill pay! They say you can pay no more than the amount of your bill - however the number is re-entered from the online system. Instead of being charged $69.84 the amount they charged my bank was $69, 384.00!

I had my bank stop payment and then called Macy's. They apologized and promised I would be charged no late fees, a paper bill would be right in the mail, and my account would be closed. A few days later I got a second overdraft notice from my bank - after the error was identified Macy's attempted to process the payment a 2nd time! At this point I spoke to a manager who told me this was all my fault! Regardless of me identifying the error he said it was their process to run the charges twice. He was rude and completely dismissed any concerns I had about them sending me to collections.

It is now a month later - I called Macy's AGAIN because no bill had been received. Found that not only did I have a fee for a returned check but my account was open and no bills were being sent. At this point the bank fees and Macy's fees are more than the original bill!

The woman on the phone actually had to ask why I was closing the account. I will never shop at Macy's again.
TIRED April 8, 2009
creditor calls/never had account
I have been recieving creditor calls from Macy's/Bloomingdale's and have never had an account. I have tried at least 6-7 times to speak with representatives to explain that my phone number must have been entered in mistake and request the calls to stop but they have continued. This annoyance has continued for three or more weeks and I can guarantee that I would not consider these companies for future credit because of the incompitence already exhibited.
October 16, 2008
Product charges and fees
Well, I thought it would be a good idea to get a card from Macy's after all they were offering a huge percentage off of my purchase. Let me tell you it was a rip off! The people that work for there card company are either incompetent or they just like to mke ridicules charges in order to swindle people out of money. After giving the correct address for my account I had not received a bill and then finally it came in the mail forwarded from a very old address and was the final notice on the account from a $46 dollar charge to now over one hundered dollars from late charges. I called to complain and they said there was nothing I could do but pay the charges. Needless to say I paid off the charges and then a few months went by and I went back to macy's and made some purchase. The same thing happened I noticed to another person I noticed they charged the macy's card instead of charging the credit card I gave them, the only reason I wanted use the card was for the discount (which after 20 minutes they finally found out that I still had the wrong address on my account). When I recieved the next bill they were charging a reasonable amount and I thought nothing of it but now they are charging me exessive fees and if you are not but a day late on your payment they charge you $25.00 dollars in late fees and there customer service # is worthless for working out what went wrong with your charges. Sorry so long winded but I guess the moral of the story is the discounts on the credit cards at Macy's are to bring down the prices on their overpriced merchandise and they are generally not worth getting.
June 11, 2008
Macy's is a RIP OFF!!!!!!!
I opened a macys credit card with promises that I would get 15% off at the register and 10% off my bill (which I never saw). Ok whatever, I let it go. I've had credit cards for almost 5 years and NEVER had a late payment except for now with macys changing the due date on me and sending me the statement AFTER the fact and slaming me with late fees. I dont have time to call and complain so I just paid it - whatever.

I've only had this card for about 6 months and about 2 months ago they sent me a letter telling me that they were lowering my credit limit, why you ask? get ready... their sole reason was... I only made minumum payments. I know what you are thinking... what on earth??!??! are these people insane!!!???!! the answer is YES!! I've actually paid more than the minimum payment but not according to them. About a month after that, they sent me another letter telling me they CLOSED my account for the same reason. WHAT THE HECK IS WRONG WITH THIS COMPANY!!!????? I dont appreciate the fact they are treating me like a delinquent customer and they are ruining my credit because I didnt pay them more than I did.

Moral of the story? STAY AWAY FROM MACYS AT ALL COSTS!!! Tell everyone you know to stay away from macy's. You will regret the day you ever signed up.. I know I sure do!
August 22, 2007
Credit card fraud
Macy's Credit card fraud

It happened to me, the Macy's credit card fraud. I am writing this to alert anyone reading of this Macy's fraud department.

It works like this, when you buy any products from Macy's they ask you if you want to signup for their card service, if you say yes, they try to put your new purchase on the new card so that it gets activated immediately and you become liable to use it. I had given them my existing credit card, I dont know why they put the charges on the new card.

I called their customer service to remove the charge from their card and put it on my card. They went ahead and closed it and put a balance on my credit report. All without informing me or contacting me.

I paid their card balance in full this is after they charged me a hefty penalty fees they wont send me a itemized bill. The penalty amounted to 271$, for a charge of 46$. The Macy's customer rep said that I should not have paid without getting a itemized bill, completely side stepping the issue.

I think I am legally entitled to an itemized bill. Please can anyone reading this advise me.

Macy's really hurt my credit score.

And now after having paid them for an year, they wont update my credit report. I call them get transfered from department to department.

I am also writing to find out if there any thing legally. In retrospect , any card which is offered in a Shopping mall is risky, this is to all teenagers and youngsters.

Hope that helps
Concerned Consumer.

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