The Macy's credit services department withdrew their decision to honor what they promised in the last minuted, thus impacting my credit adversely.
I was promised that if I spent more than $400 dollars on my card, my late payment mark on my credit report would be removed as a courtesy. The whole reason behind being late was that their email notification system does not specifically say whether you are late or not; it's very confusing to the consumer.
Long story short, after spending the $400 on my card and paying it off, I called them back and they bluntly told me in my face that they would not honor what they promised!!!
I am going to contact Better Business Bureau, other consumer agencies as well as blogs and credit reporting agencies to let them know how deceptive/misleading and dishonest the Macy's credit services department really is.
Please join me in sending your complaint to bbb.org.
We need to let the CEO know that we are not to be taken advantage of. We have power.