Macy's Furniture and Bedding

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Home & Garden

Contact Information
United States

Macy's Furniture and Bedding Reviews

SleeplessPDX September 22, 2010

Delivery/Customer Service

I have experienced horrid customer service from Macy’s. I purchased a $1, 450 mattress set from the Washington Square, Tigard, OR location and was told it would be manufactured for me and was scheduled a delivery date and time. Two weeks later when the delivery truck arrived to my home on Sep. 9, the driver said his truck was too big to go up the steep driveway to my condo so they left without delivering my mattress. They refused to walk the mattress up the driveway. One month later I am still getting the run around about delivery. I still have not received my bed, and my delivery date (somehow by someone with a pickup truck through the furniture store) has been changed three times. I will have to take more time off work (for the second time) to meet the delivery people. I was told my second Saturday delivery date (9/25) was too busy for a pick-up truck delivery to my home and there were other customers to deliver to, since there had been so many mattress sales due to the Labor Day sale(!) I purchased my mattress on August 28. The sales people on the phone (John and Donna) have been incredibly rude and unhelpful. They told me Oregon doesn't have smaller trucks for Macy's to use and that I would have to hire my own delivery service and pay for it! I live in metro Portland, less than a mile from downtown. Currently, I am supposed to have my mattress delivered by pick-up truck sometime on Tuesday, Sep. 28, in which I will have to take more time off work. I was also reminded by the salesperson Donna that this was free delivery and that this would be the second time the delivery company would be sent out to me. She then apologized for being argumentative, but provided no additional help, simply telling me she wished she could wave her magic wand. This has been the most unpleasant shopping experience I have ever had and I will never shop at Macy's or recommend them to anyone ever again!

March 28, 2008

Macy's Furniture/Bedding Issues

I am a furniture and bedding customer service representative for Macy's. All of the complaints I see here do have some basis. First, the stainsafe/worry-no-more is basically insurance. It is not a warranty. Insurance is something that covers you in case of accidents not from normal wear and tear type issues. Second, the technicians that Macy's sends to your home are subcontractors, THEY ARE NOT EMPLOYED BY MACY'S!! They don't care what happens to your furniture. All they are there to do is make a report and give the findings to Macy's. Only Macy's can give you a resolution, no tthe technician. Third, PLEASE use a mattress pad on your new bedding. We get lots of complaints about Macy's not living up to warranties. Well, whose fault is it when a kid relieves themselves on a mattress or something is spilled on it. Is it Macy's fault? NO!!! Take care of your investment and it will take care of you. Fourth, we have to abide by the rules that the manufacturer's place upon us when we agree to sell their furniture. It is not Macy's that won't back up the warranty, it is the manufacturer. Take your complaints to them!!! Fifth, if you want to speak to a supervisor in the furniture and bedding customer service department, you have every right to. Call, 1-800-735-2525. Tell the person that comes on the line that you do not want to talk to them, you only want to talk to a supervisor. And don't verify your information with the rep. You don't have to do that. That stall tactic gives the rep time to see who you are and decide how/if/when they will help you. Just say I want to talk to a lead and I do not want to verify my information. Sixth, if want definite help, ask to speak to Stuart Stockton. He is the Vice-President of Furniture/Bedding Customer Service. He will do anything to keep your business. Or you may want to talk to Kim Taylor. She is a step below Stuart Stockton and will help you as well. And one question from me: why do you buy furniture from a place that does not specialize in selling furniture. You need to go to a furniture store that only specializes in furniture and bedding. That way the sales people can give their utmost attention to you.