I had two Macy's credit cards and my bank issued checks to pay these off. They sent both checks at the same time. One cleared and this was reflected on my account. The second one cleared, but was not reflected on my account. This was in January. It is now March and I am still getting harassing phone calls telling me I owe them money. In February my bank faxed their collections department a copy of the check that cleared. At the same time I also faxed them a copy of my cleared check, but they have yet to fix THIER screw up. Macy's credit cards are a crock of sh*t and their employee's that work in the credit department are the equivalent of that.

I purchased something from Macy's totaling $200. and had a coupon stating $50 off purchase of $200. It also states sales and clearance (not in the same sentence). The attendance told me I could not use the coupon because it was only for sales and clearance items. My response was "you are giving additional saving on sales item and none on regular priced items?" I interpret the coupon to read sales and clearance are included since coupons are usually only applied to regularly priced item. However, they would not honor the coupon and I contacted Macy's by email more than 4 times and until today the only response I have gotten is the automatic response stating that a representative will contact me. Since I have not gotten a response, I will be returning the item and will not support Macy's since their customer service is definitely lacking some sort of courtesy.

Macy's had a full-page color ad with their infamous $10 off $25 purchase coupon for Black Friday. I did not so much have an issue with all of the exclusions on it, as with the additional comment they printed under the coupon, stating "OR use it Fri-Sat till 1 pm as our gift to you" . I pointed it out to several customers in line, to verify my logic and they agreed that it does sound like it was also intended to be used without the minimum purchase of $25 requirement. The manager of the store, however, stated that there is no difference between the coupon and the "OR" statement below it. I asked why would they re-state the same offer using "OR" statement, but she was unable to answer it. It's like it was either use it as "A" OR as "A"? - made no sense to me. In addition, the extra 15% off coupon they had going on the same day stated it was additional 15% off on "ALL SALE AND CLEARANCE ITEMS" in clothing. I got three items for my daughter off the clearance rack, but was unable to use the coupon because the cashier explained that the clearance items I got were the "final" clearance items (marked down twice), which made them 'super buys' which made them ineligible for the coupon. Huh? The clearance rack sure did not say "Super Buys", neither did coupon mention that there would be difference between "initial clearance" and "subsequent clearance". It stated plainly "all sale and clearance items". It was a frustrating experience, because I did feel it was false advertisement in its pure form. Not that I badly needed my 15% discount, I was just disappointed in their scam-like approach to marketing. If I can, I will return later to upload the scanned copies of the coupons.

I tried to purchase four pairs of shoes over the phone. I called Macy's Herald Square store because I was told that this store had all four pairs of shoes. No one answered the phone in the shoe department despite the fact that I called several times over two days and let the phone ring over 5 minutes each time. An operator finally connected me to an "inside line" that he assured me that someone would pick up but no one did. Finally, I called the manager's office and was told that the manager was away "at lunch." I left my number and asked for a call back. No one ever did. I shared my horrible experience with macy's.com customer service but no one there has responded either. Obviously, they just don't care and certainly don't need my business. After years of being a loyal customer, I have decided that I will no longer shop at Macy's or support this department store. There are better stores (such as Nordstrom's) that deserve my business.

When checking my credit report, I found I had one "negative account status". You guessed it MACY's. Here is what my credit report dated 10/19.2010 states. (Take note of the dates)
Date reported 10/2010;
Date of last Payment 10/2010
Balance $210
Are you ready for this? I have the bill in my hand. It is dated October 28, 2010 and the payment due date is NOVEMBER 28, 2010.
How can this be overdue and why did Macy's report this to the credit bureau? Here is the killer-I have been a Macy's charge customer since 1968 (not a typo) and NEVER a credit problem with them...TIme to close it. Can anyone explain why Macy's is doing this? Do they do this to everyone before the bill is due?