I have had a Macy's credit card for several years. I recently purchased a mattress during one of their sales. This purchase was considered a 6 months deferred payment although I continued to pay my Macy's bill well over the minimum due in order to pay the mattress off as soon as possible. In February, I received my first letter stating I was late on my account. I knew this was impossible because not only was I paying them over the required amount I was making more than 1 payment a month. I called customer service and was told I now have 2 accounts. I was upset because the sales guy never mentioned this and we never received anything in the mail stating as much. The Macy's representative said it wasn't a big deal because we could take care of it over the phone. He was going to apply the money I was making to my so called other account so that I was no longer considered late and he was dropping the late fees. I was then informed that my other account was the same number as the first followed by a dash and a number. A month went by and I received another letter stating I was now 3 months behind. I called and there was no record of my previous call. My late fee had not been dropped and none of the money from my first account was applied to the delayed payment account. I got everything straitened out yet again after wasting more time on the phone. A few months later I went to apply for a car and found out that Macy's reported me 3 months late to the credit bureaus! Not only did this screw me out of a decent interest rate, it required even more time on the phone. I called and told Macy's I wanted it taken off my report since I was never late. That was over a month ago. I called again today because it is still on my credit report. I had to explain my story all over again and yet again there was no information concerning my first call about the credit report. The Macy's representative told me it would take yet another month before my credit was clear. This is unacceptable. I have been with this company for years and I have not paid one bill late. It is ridiculous that this company can have the power to screw my credit the way it did and show absolutely no remorse.

Macy's wedding registry rewards program advertises that Macy's will credit the bride/groom with a gift card worth 5% of the gifts purchased for them plus 10% of goods they "self-purchase." I was entitled to about $220 under this program, but I was mailed a gift card worth $13. I called Macy's repeatedly over two years and spoke to at least 6 customer service reps, wasting countless hours, and not one could explain what happened. Each promised a call back or transferred me to a different department, but no one ever returned the call or did anything productive. Finally this January a supervisor named Russell Turner sent me an inventory claiming I bought negative $1033 of goods at one point, which is obviously impossible and subtracted $103 of store credit. I did purchase an item for about that amount which was apparently entered with the wrong sign in their computer and explains the ~$200 discrepancy. Problem solved, right? Unfortunately, I emailed the supervisor three more times and left phone messages, which he stopped returning, and I never received the store credit. I emailed my complaints to the presidential office and was of course ignored. Macy's clearly has impossibly bad customer service, defrauded me out of over $220, and wasted easily 10 hours of my time. Shop at Saks or somewhere else that cares about customers. If anyone at Macy's reads these forums and cares in the slightest, email me at [email protected].

I am disappointed to say that I have been a cardhold since 2005 with Macy's. I am a single mother of 4 and in 2008-2009 I had 2 surgeries for cancer. I was late a couple of times in 5 years and explained why to May's csr. I have never in all my life spoke with such insensitive phone reps with no compassion. In addition, several fees were added to my account making it a financial hardship. Your a star rewards customer in Macy's as long as you pay but if you become ill or lose your job look forward to not only penalized but mistreated.

I was hired as a Loss Prevention Supervisor however my manager constantly bullied and harassed me in numerous ways then after three months of me working there he terminated me right before my 90 day probation was over. Macy's did not even reprimand this man. In fact Macy's is supporting his harassment by stating that he did not fire me and I resigned. SERIOUSLY? I am a single mother with two children, why would I quit a job in this economy? This man bullied and harassed me for three months straight!!! Forcing me to sit in an office with him alone numerous times while he badgered and belittled me over and over I was always in tears before he would stop for the day. When I reported it to Macy's they did nothing!!! They are now fighting my unemployment as well!!!

Macy's credit department mistakenly sent my credit accounts statement to my previous address. When the address was corrected and account statement received, I sent the total amount owed on the credit card statement to Macy's but later found that Macy's had charged $37.00 against my account fo the late charges.Please investigate and remove this unwelcome charges on my account.My account# 47-955099-806-1. Thank you. Michael Joshua