Dear Macys -

As one of your "valued customers" I would like to let you know that I'm not feeling so valued. Initially, I was issued a credit card with Macys for $500. I was doing so well with my credit card, that you decided to give me a $200 increase! Wow! Well, as of recently, I saw that my card had been expired since March of 2009. I waited and waited and waited for a new card to come, but never recieved one.

Today, I went to pay my bill at my neighborhood Macy's store. I was in need of a MAC compact, so I decided to ask the clerk if she could print me off a temporary shopping pass because my new card had not came in the mail yet. She kindly said, "Sure! Let me contact corporate and ask them why you haven't recieved your new card yet." When she started talking to the representative from Macy's named Linda, (which I'm not changing the names to protect the innocent, because none of you at Macy's are innocent right now; plus, there's probably like 2 billion Linda's that work for you) Linda explained to me that I was over my credit limit. I said, "Linda, that cannot be. I have a $700 credit limit, and I'm positive I've only spent $600 or so on it." She said, "Ma'am, with the recent drop in your credit score, Macy's reserves the right to drop your credit limit without notification."

What? Excuse me? Without notification? I think if I should be notified of anything, that would be something to notify my about, but I understand now why you decided to let that little detail slip. In your terms and conditions, you print in size 5 font that Macy's is not at liberty to notify me when you decide to lower my credit limit. This is such a nice trap for you to make some extra cash. And I'm sure the gaggle of lawyers that you have working for you to find loop holes said, "You can get them this way!"

So Macy's, consider me done with you. I'm cancelling my credit card and never shopping at your store again. Making my credit limit drop without notifying me is kind of like magic! Oh wait, that's "the magic of Macy's"

Sincerly,

Stephanie Kurtz
Collinsville, IL

I made some purchases from the Macy's store in January this year. They had some promotion going, and offered me to become a member to get a discount on my whole purchase. I said I don't want to open a card with them, to which they replied that it's not necessary. I paid for the items with my credit card and left. After three months I got contacted by their collector department that was demanding a payment. Only after minutes into the conversation I realized that he wanted me to pay the amount I already paid again plus a late fee. From his words I opened TWO cards with Macy's and one card has a balance on it I did not pay.

I have been fighting ever since, they had illegally opened the credit cards without my permission and harassing me every day for not paying and threated me for reporting it to credit agency. I have disputed it several time and asked them to show me the proof or signed copy of my receipts that i have asked to open them the cards and paid it using the store card. But ever after 5 months I have no reply from them.

I tried to return some clothing that was given to me as a gift by an elderly relative. The clothing had all Macy's tags on it etc..., and the cashier told me that without a receipt, macy's could only give me 8 cents for all 4 pieces of clothing. Some of it was Ralph Lauren, Nautica etc... She said that without the receipt, there was no way Macy's could knowthe clothing was actually paid for! The clothing was NOT stolen. To add insult to injury, she said they would have to send me my 8 cents through the mail as a certificate--in 4 to 6 weeks!!! This was due to having to "investigate" the clothing! This is my last time in Macy's. I took my clothing and left--it will be donated to Goodwill.

I recently have had a very bad day at the Hilo Macy's dinnerware department.We had went there to look for decors for the kitchen, and asked the man behind the counter for some simple help, and he gave us a very bad ATTITUDE! we ask him nicely if there was anything in the department for the walls like to hand up, and he came out yelling infront of customers as well, in the most rudess way!telling us NO!! WE DONT HAVE THAT KIND STUFF IN HERE!! WHY WOULD WE CARRY LAME STUFF HERE!! Then after he completely embarressed us in front of about 5-6 people, he comes by us from behind and tells us to go to the dollar store as if we werent meant to be in the store.He was completely angry, for what reason?thats his job, he shouldnt treat anyone like that.He was descriminating and he can easily loose and should loose his job for that.So i took down his name, his name is DAVE, wears glasses, so beware of this crazy man!!!

I was in Macy's in Queens Center Mall today 1/22/09 where I found out about cosmetics giveaway because of the lawsuit.I stand on line for 20 min. outside in the cold and when I got to the counter this lady Heidi with a red tag-manager yield at me to get out of the line because she said I was there too many times. I was stunned and I tried to explain that she must have me confused with somebody else because I just got to the counter for the first time. At this time she started to yell even louder that she saw me on line many times, embarrassing me in front of whole store. When I insisted on seeing her supervisor she told me it was impossible, she would not give me his name or a phone number. I found out his name is Paul(nobody knew his last name). Finally, after I got very upset and somebody else suggested that I go get a product and get out of there, Heidi shoved some box of cream at me and told me to never come back. I understand that she could be confused about seeing me earlier but it does not give her a right to treat me like dirt on the bottom of her shoes, especially that she has been incorrect about me being on line many times. I spoke with a lady at the executive office Susan B. Gubba-executive assistant who told me that she will speak with Heidi, but I doubt it will happen. there was supposed to be another manager who is Heidi's supervisor Heba Elmattany(I am not sure of that name because it was very difficult to get her name)but she is on vacation for the next two weeks. worst thing is that nobody of the staff was willing to help me.