I signed up for a Macy’s card several months ago, after getting tired of the sales people kept suggesting it to me week after week. Yes, I shop at Macy’s almost every weekend and spend thousands of dollars there.

I get my first bill and there is some type of insurance fee on it. I called them promptly and cancel the “policy”. Then I get my regular bill, which I pay every month on time. Long story short, come to find out, they were sending me two separate bills – one for the Macy’s department store and one for the Visa card. Um, would anyone care to let me know about that when I received my card in the mail???

All along, I have been paying every month to my account. But it was posted to the department store portion and not the Visa portion. I kept wondering why am I getting another bill with late charges??? I called customer service and the rep said he would transfer the amount over from the department store account to the Visa account. I told him to close the card because I don’t need their credit card. I don’t live on credit. He then said, well then I need to pay the balance and that he won’t transfer the amount over anymore. I would need to wait weeks for them to cut me a check for the department store account and in the meantime pay them on the Visa account or I get more late fee charges. What the heck???? That’s customer service for you. What an asinine way of pleasing their most loyal customer!

I love shopping at Macy’s but because of their nickel and diming the consumer policy; I’d hate to but resolve to shop at their competitors, JC Penny, Lord & Taylor, Bloomingdales, and the like. But I will boycott Macy’s just for principle!

I just bought a brown leather sectional and to our complete dismay it just didn't fit in the room. So...Macy's charged us $610.00 to have it returned!!! Pleae know that before shopping there.

Beware Macys Credit Card holders. Macy's will take it upon themselves to take your money if you have a credit on your charge card! For the last six months I had a $1.00 credit on my Macy's Credit card. I have not used the card, nor do I care to shop at Macy's. I continued to receive credit card statements showing this $1.00 credit. This time the bill was different in that it had a statement saying; "NO PAYMENT IS REQUIRED ON YOUR REVOLVING ACCOUNT. THIS CREDIT BALANCE CAN BE APPLIED TO FUTURE PURCHASES. HOWEVER, IF YOU WOULD LIKE TO OBTAIN A REFUND CHECK, PLEASE FEEL FREE TO CALL OUR CUSTOMER SERVICE DEPARTMENT AT THE PHONE NUMBER LISTED ON YOUR STATEMENT OR RETURN YOUR PAYMENT SLIP IN THE ENCLOSED ENVELOPE." I decided to call the customer service number at 440-886-1000 and spoke with Kathy. I was astonished to hear Kathy tell me that my account now had a 0 balance and Macy's removed the credit. I asked her if they issued me a check and she said ; "NO." I laughed out loud and said to her you mean they removed the dollar and kept it? She said that they did! She said she would place the $1.00 in the account and issue me a check. She said their system automatically removes this money! IF ANY OF YOU HAVE ANY CREDIT ON YOUR MACY'S ACCOUNT, GET IT OUT! Even the states have to place monies that are not accountable in Unclaimed Funds, BUT NOT MACY'S! What a joke! If I knew this wouldn't ruin my credit, or bring my credit down, I would cancel my credit card! I never intend on going there again!

March 2008 I tried to place two orders online at Macy's, I got an error msg, after a few attempts of nothing I decided not to bother with making the purchase, but Macy's charged my Visa for all of the items and this was done twice, and they claim that they didn't take any actions as such. I got a Detailed Transaction Data Report from Visa Transaction Research Service that gave me a documented copy of the time, and date that Macy's took the funds off my visa. I have been thru countless emails of constant back and fourth with absolutely NO PROGRESS from Macy's. Their Customer Service LACKS in great detail any degree of PROFESSIONALISM, this document was sent to them as proof in a pdf file, they claim that because of Virus I should send it via text, this was also sent via text, and they still refuse to put my funds back on my visa. Now they say there was no purchase, meaning if there was no purchase they would not take funds off my visa. I feel violated, frustrated, disgusted, and dissapointed with Macy's, one would expect a certain level of class with a store as such, that is considered the largest or one of the largest stores in the U. S.
I strongly advise any and everyone NOT TO EVER MAKE A PURCHASE ONLINE AT ANY MACY'S LOCATION!!! Something has to be done, this company needs to pay for ripping off hard working honest customers!

Not a complaint... but a huge THANK YOU to all the folks who wrote about their problems with Macy's Worry-no-more "protection". I purchased furniture and was offered that protection... but I wanted to do some research and find out the reputation of Worry-No-More. Thanks to you folks, I won't waste my money! Thanks!