Have attempted to settle incorrect amount given to my account for two months--continue to US Mail documentation, fax same to three different numbers and have finance charge increase each month. The amount given to my account was $48.--not the $98.00 I paid--have sent copy of bank info check back and front four times to four different people i n Sa n Francisco, NY, Ohio, Florida--can you help me before the monthly $29.00 finance charge escalates --can not reach "real people--who care" Jeanne.

I received a bill for items charged on my Macy's charge card. I paid the bill with my on line bill payer account. Macy's rejected the bill due to what they said was an incorrect account number. The account number I used was the one they sent me. Then they began to tack on finance and late fee charges. They said I should not have included the last two numbers on the account number THEY SENT ME. I told Macy's I would pay my original bill, they could cancel any finance and late fee charges, and they could cancel my account forever. Can you imagine how much money they could obtain doing this? I am appalled.

Macy's stole my password on MYSPACE to advertise their Giftcard. They sent their junk to all my friends. These people are EVIL. I will NEVER shop there again!

We purchased all of our furniture from Macy's thinking it will be quality and last for some time. The salesman also insisted that we purchase the "extended warranty" which I am usually against. However he insisted that unlike other companies, this particular one is offer by Macy's itself and that it covers anything that can possibly go wrong with the items. After viewing the warranty paperwork, I realized he could be right since is said with large print "Macy's warranty" on the top.
Well, almost a year later, we started having problems with the cushioning of the items in several places where the frame appeared to be exposed. Also the recliner (which was one of the most expensive pieces) kept of getting stock. There are 3 people that live in our household and one is only 2 yrs old.

After calling Macy's, they directed me to an 800 number. After staying on hold for over 40 minutes, I got an operator on the line that proceeded with asking really stupid questions like when did the problem start, as if anyone logs this sort of thing. He went round and round until he finally said, non of the above are covered under the warranty. When I questioned why, he said it gradual wear and tear and that is not covered under the warranty. I said wear and tear of this magnitude in a year, he said "yes". I asked to speak to a supervisor and I was denied that chance, he went on to say they are not a part of Macy's, they have nothing to do with Macy's and when I said I don't think I would ever shop there, he said "he couldn't care less". I immediately called Macy's and asked for the sales person that sold us this crap and of course he no longer worked there. The lady said that she felt my frustration and that she would schedule for an in house inspection, a month later. The inspector came and agreed with us completely on our statements and said someone will be in touch in 3-5 days. 3 weeks later we called to find out what happened and were told that the inspector denied our claims even though he was in agreement with us at the house (we were told this is a tactic used not to be confrontational while at customer's house). I was outraged and called the furniture depart. Supervisor that scheduled another in house inspection (another month later). The same thing happened again.

To date we have no resolution. The store manager still hasn't called me back.

Here is a tip. DON"T SHOP THERE. If you do, just take your chances with the product and DO NOT BY THE SCAM THEY CALL EXTENDED WARRANTY.

Macy's may have ripped us off this time, but I think in the long run, they really ripped themselves off. Bad customer service will not get any business far, even one as large as Macy's.

If you shop there, specially for big ticketed items, GOOD LUCK!

I'm extremely furious with Macy's and will most like never order anything from them again. I placed an online order for luggage at a closeout discount over week ago and just today received notification that my order could not be placed because they no longer had the items and or the colors I requested. Oddly enough though three of the items not available were still listed on their website early today. The catch is they are listed at a higher "discount" price that what was listed over a week ago. I believe I was screwed out of the order because they either a sold to an employee or b) sold to a customer who was willing to pay the higher price. Furthermore they show lack of knowledge of their inventory on hand and lack of skills. If the warehouse (or where ever they store online merchandise) was empty, their customer service/sales people should have immediately started calling stores to see if they could place my order. Lastly because of their inability to contact me in a timely manner has most likely cost me the ability to get the entire five piece luggage set in a different color at the Macy's located in the area I live at the sales price I ordered under-a few days before ordering on line I spoke directly with a sales person in the store and they said they would honor the sales price-I chose to go online because of the color selection. Well, I continue to complain about Macy's unprofessionalism and poor customer service, no one should be subject to their ineptitude.

PS. Luggage is manufactured-its not made out of rare material and/or a maintaining by a dead guy, they could always pull out the design and have more made.