Dont ever buy an electronic item from a Zoom Vending machine - especially at Macy's. The return policy - which they do NOT tell you when you buy - is ONLY through Zoom Systems. Zoom Systems makes you call in to an 800 number, fill out a form over the phone, then wait 10 days to get an email telling you how to return the product - at your expense and insured - to them. Total bull****! The operators at the 800 number say Zoom is "backed-up" and thats why it takes so long for return instructions. It could take up to 30 days just to get the "instructions" for how to return the item. In the meantime, you are out the $. This same system applies to your item if it is defective or damaged. Never purchase something from these Vending Machines - Go to the Apple store instead where you get instant returns or repairs.