I ordered a Fossil purse on December 26, 2008. I had a coupone for 15% off purses, excluding certain brands, which would be only 10% off. FOSSIL was NOT listed as one of the exclusions. I read the fine print very carefully.

First, I was only given the 10%. I didn't complain. My theory is that if a company can't handle something that simple, a complaint will only be handled badly. I was right.

After paying $20 to have it shipped to me via UPS, a package arrived on January 7, 2008. The Postal Service would have had to me sooner and at a better price. The invoice in the package was for my purse, but the package acually held an ugly, cheap little brown sweater.

I called Macy's.com and was told to repackage the item and wait for UPS to come and pick it up. At that point the purse that I ordered (and paid for) was not longer available on the website, which is another red flag. I was told to wait and see what Macy's.com send me next time and start the process all over again if it's wrong.

It's January 12 and UPS has not shown up. The Christmas rush is long over, folks. There's no excuse for this. I emailed Macy's.com since they have my money and I'd like to be updated on what's going on with my purchase. I was emailed back that Macys will ship my merchandise as soon as they receive the incorrect item from UPS.

I think that since I have generously allowed Macy's to use my money for all of this time, combined with the fact that the purse I've paid for is much more expensive than the nasty little clearance sweater, Macy's should just ship my purse to me and have the UPS take the sweater when they deliver my purse.