The article is about a lawsuit filed against Macys, alleging that Macys knowingly sold ruby jewelry as genuine gemstones when in fact they were not genuine rubies. Macys was required to inform customers about how the rubies were created but in many cases failed to do so, duping many customers into purchasing jewelry that did not meet gemological standards or were defective. Macys denied any wrongdoing and continued to sell the products. This shows you what they really think of your intelligence.

Hi Everybody!!

I used to be a regular customer at Macy's until last week. I am a student, and had an upcoming job interview. I had the 20% off coupons from Macys that were to to me by mail, and had clear instructions that stated that these coupons can be used on sale and clearance items. The exclusions were few brands like Armani, Louis Vitton, but the card did not explicitly mention that the savings coupon did not cover Anne Klein. I spent an hour trying out the suit skirts, and when I finally arrived at the billing section, the sales person told me there was something wrong. She was not able to apply the discount to my purchase. She could not also tell me the reason why it failed. She told me it was supposed to work, but somehow could not be applied. When I came home, I tried applying the same coupon for the same suit skirt purchase online at Macys.com, and it worked!! The coupon was meant to be used both in store and online, but somehow did not work in store.

When I sent numerous emails asking for clarification, the hopeless customer service did not respond.

I could have purchased the item, but chose not to because what Macy's did was clearly questionable and not ethical. They were trying to lure customers by their coupons, and once a shopper spends her time there looking for a right product, they are confident that chances of people returning them just because their coupons won't work is negligible.

They should be ashamed for the level of service and their denial of what is assured. For the first time, I ventured out in New York city looking for better places to shop. Macy's used to be the only store I had visited, and now thanks to Macy's, I found Lord and Taylor, Bloomingdales. Finally I purchased a very decent Anne Klein suit from Lord & Taylor, for 100$ (it was on sale!!) and saved more than a 100$ than what I would have if had I shopped in Macy's.

Thanks Macy's because you suck and thanks for opening my eyes to other places to shop at!! You have lost one customer for life, and many of my friends. Believe me, if you think you can lose one customer, be ready to lose another 10 to your competitors.

Take responsibility for yourself. When you sign for a credit card, all details are available. There is no bill and the company you're purchasing from is not obligated to send you a "bill." You make the purchase, be aware you owe on it in the next bill period. If you don't make the payment, whether they send you a statement or not, you are late. You can save your receipts and calculate your own payment, go to the store and enquire, or call the company. If they give you a store account and a major credit card account, you need to be aware of the two different account numbers, and where and what your are charging on them. Don't moan and groan and accuse company's of cheating you when you blithely ignore understanding the details of your credit accounts, borrow money by using them, and then fail to make proper payments. Grow up and take responsibility for your own actions!

I bought a watch of other brand and went to DKNY counter to adjust the chain. Two customers were there besides the counter waiting. I came over to ask where to adjust the chain. A male rep told me where the line is. One customer left with her watch adjusted minutes later, so I came over to give my watch. I don't know which rep works for DKNY and which rep is responsible for chain adjustment. Now a female black rep pointed and yelled this was DKNY counter, DKNY customers went first, you had to wait. She was extremely rude and loud to clear the area at the front of the counter. How do I know the other customer is DKNY customer? (She may be choosing watches or waiting to adjust watch chain too) If customers came over to fix chain, where are they supposed to stand then? I saw one standing closely by the counter!!! And she was gone when I was waiting!!! Stupid rep just doesn't know how to say in a nice way and respect customers.

Today, I contacted Macy’s about my husband’s account. I spoke with a young lady named Jamie. I tried to explain to Jamie that Macy’s is reporting an incorrect balance on my husband’s credit report. My husband has made payments to his Macy’s account monthly since December 2009 through Northland, a company representing Macy’s. We recently settled the account for the amount of 3000.00 on February 15. Prior to settling the account, monthly payments were made in the amount of 80.00. Yesterday, we contacted Macy’s to find out when the account would be updated with the correct balance as we are in the process of purchasing a new home. I was told by a CSR that the account was not flagged correctly and the Manager of the department would update the records the following day. I followed up today to see when the account would reflect the changes that I had been told would transpire today and was told by Jamie, that Macy’s had 45 days to respond to the credit bureaus and by it being a closed account that they are not obligated to report on it at all. I tried to explain to her that we spoke with someone the day before that assured my husband that the change would be made today, but she insisted that I did not understand what she was saying and started calling me Wanda by my first name. Somehow I went from Mrs. Brown to just Wanda. I asked to speak with someone else and she said that I was welcome to call back and speak to anyone that answers the phone. I then asked to speak with a supervisor and she told me that her supervisors do not answer calls and that she is very capable of handling this call. I asked her if I could speak with the person responsible for updating account records and she then told me that she did not know who that was or what department responsible for updating the account. I asked is there an address or fax number that she could give so that I could write a formal letter requesting service and she said no and told me that she would be hanging up. Customer Service is an important part of retail. If CSRs are this rude to customers, why would I wish to continue to spend my money there. Even though I no longer have a credit card there, I often spend money with Macy and pay by cash. I won't anymore and when asked I will tell my friend about my experience.