Macy's billed me two dollars in late fee because I owed them eleven cents, for some insurance they say I purchased with my card. I closed my account after they hung up on me five time while waiting for them to actually let me talk in person to someone in customerservice.

I purchased a chair in the fall of 2007. The chair was delivered and I signed for it. The store made a mistake and put the purchase on my regular account. Which I paid before the bill was due. 3 months later I received another bill saying I owed for another chair that was purchased on my large purchase account. I did not sign for 2 chairs just one. I have asked them from the very beginning to show proof I was delivered 2 chairs. They have not been able to do so. What they have done is destroy my peace by the constant phone calls, my faith in a store that was once a great place to shop. And the worst part is my credit is destroyed, which was once in the 800's. I will never purchase anything from this store again. There are much better stores to shop than Macys. Their customer service department sucks, there are no cashiers when you need one, unless you speak 3 other languages other than english, you are not going to understand the people on the floor.

So I go into our local Macy's Department Store yesterday to pay my husband's credit card statement. All of that went fine at least for the moment. Had to get skin care products for myself, so I hit the Origins counter. Was sold on a total of approximately $230.00 worth of products. I decided to go ahead and write a check on my personal checking account (the account is fairly new and my debit card hasn't arrived yet or obviously I would have used the debit card). Long and short of it, the consultant rang up my purchases, scanned my check but my check was denied. So I called my bank, they verified that I had WAY enough to cover the check and suggested that I call Telecheck which I did. Telecheck stated that I was good to go and that there wasn't anything on their end that would prevent the check to not go through and that it must be a system problem on Macy's end. I ended up leaving without the products (consultant suggested that I go to my bank and withdraw the funds...not why should I) pissed off. Not once was a Manager called to the floor to correct this. All of this made me late getting back to my own business missing a very important meeting. Once back to my business and my husband checked his Macy's account he noticed that his line of credit on his card had been lowered and also that his percentage rate had increased. I am not certain on the amounts of the decrease in credit line or the increase in the percentage rate. Nevertheless what a rip off. I am uncertain what he will do but I highly suggested to him that he cancels his card (he has been a cardholder with Macy's for a bazillion years). Also when I got back to my office I called their Administrative office at Fashion Square to speak to a Manager about this and how this could have happened. I had to leave a message. I never received a call back. I called several times after that as well hoping that I would catch someone there. Always went to voice mail so I gave up. I know for myself that I will not be back there and will never spend any of my hard earned dollars there. It ended up that another Origins counter got my business and just for the record I spent more (purchased several more products on top of what the consultant at Macy's recommended) at the other location while I was there and my check went through fine through their scanner. So take that Macy's!

I purchased a diamond ring at macys...with this promise that if i pay the balance within 12 months i would not pay interest...my monthly payments were set a $249 ...i made a payment of $500 in june..when i got my statement said that i didn't have any payment to make next month...but anyways i tried to make an extra payment online...and i wasn't able because..it said that i was trying to pay more than i was suppose..(of curse i didn't have any balance at that time..)so i decided to go to the store to make the payment...of $200...afeter 2 days i checked the balance online...since i manage my accounts online..y faund that my monthly payment where lower..., i was happy with that...and my big surprise yesterday...my statement said that those $2oo that a paid extra were late..and they charge me a late payment fee...when i called to the consumer service dep..they told me that they would wave the charge if i made the payment of $337...now i don't understand why my payments went higher..than before if i made those payment to get rid of this acco...sooner...And when i aks the sevice represent...he didn't answer my questions..I want to know if no matter how much i pay.is not gonna help me an anyway...because looks like...you get punished for trying to pay more and sooner...
I don't want anything more to do with macys.becaause this is not the firt time this happen to me.

I received a bill from Macy's that included a $2.64 finance charge, although I had made the earliest purchase shown on the bill only three weeks ago. I called them and they said that this was a "provisional" finance charge, and I could subtract it from my payment although it was included in the amount shown as the balance due. Many if not most consumers would pay the balance due without realizing this charge was added. This is a straight up RIPOFF by Macys!